The player from Japan had attempted the welcome bonus when his account got permanently closed without any clear explanation. The user had confirmed that he had passed the full KYC verification and had been playing Cowboy Slots. He also mentioned that his balance had been refunded, but he was unable to achieve the bonus. The casino had not provided a specific reason for the account closure. However, we had pointed out the casino's terms and conditions, which allowed them to close or suspend any account without prior notice. As the player had received a refund and there was no balance in his account, we concluded that the casino had been within its rights to close the account. The complaint was therefore rejected.
Igrač iz Japana je pokušao da dobije bonus dobrodošlice kada mu je račun trajno zatvoren bez ikakvog jasnog objašnjenja. Korisnik je potvrdio da je prošao punu KIC verifikaciju i da je igrao Covboi Slots. Takođe je napomenuo da mu je stanje vraćeno, ali nije uspeo da ostvari bonus. Kazino nije naveo konkretan razlog za zatvaranje računa. Međutim, ukazali smo na odredbe i uslove kazina, koji im omogućavaju da zatvore ili suspenduju bilo koji nalog bez prethodnog obaveštenja. Pošto je igrač dobio povraćaj sredstava i nije bilo stanja na njegovom računu, zaključili smo da kazino ima pravo da zatvori račun. Žalba je stoga odbijena.
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