pozdrav svima,
Žao mi je zbog kašnjenja.
Dragi centar grada,
Da li postoji šansa da imate snimak ekrana ili drugi dokaz da su uslovi i odredbe kazina promenjeni? Možete li nekako dokazati da su pravila kazina koja ste prihvatili prilikom registracije bila drugačija u vreme kada ste učestvovali na dotičnom turniru i igrali u kazinu?
Iako od kazina zahtevamo dokaze ako su dobici igrača zaplenjeni, on je takođe potreban od igrača. Nije dovoljno samo nešto tvrditi - vaše tvrdnje takođe treba da budu potkrijepljene dokazima.
Slobodno podelite dokaze sa mnom putem e-pošte ( branislav.b@casino.guru ).
Imajte na umu da je tvrdnja kazina o kršenju pravila o minimalnom iznosu opklade za turnir u potpunosti potkrijepljena dostavljenim podacima, a postoji samo nekoliko detalja koje bismo trebali saznati i razjasniti.
Dragi timu Mega Dice kazina ,
Hvala vam na e-poruci i dostavljenim podacima. Međutim, pojavilo se još nekoliko pitanja.
Šta predstavlja sporni iznos od 2.000 USDT, molim? Da li je igrač zauzeo bilo koje mesto/poziciju na Mega Dice Veekend Reels turniru? Da li sporni dobici uključuju i cenu sa turnira?
Da li govorimo samo o dobicima od igre sa pravim novcem, a samo su prekršeni uslovi za turnir, ili govorimo i o ceni sa turnira na koju igrač nema pravo?
Možete li nam dati više detalja u vezi sa spornim dobicima?
Ako se igrač nije plasirao na turnir, samo nije ispunio uslove i odredbe turnira, već je njegov dobitak akumuliran od igre sa pravim novcem, a dobitak ili njihov deo je stečen regularnom igrom, zašto i ovaj deo dobitak trebalo da bude zaplenjen?
Greetings all,
I am sorry for the delay.
Dear Downtown,
Is there a chance that you have a screenshot or other proof that the casino's Terms and Conditions were changed? Can you somehow prove that the casino's rules that you accepted upon registration were different at the time you participated in the tournament in question and played in the casino?
Although we require evidence from the casino if a player's winnings are confiscated, it is also required from the players. It is not enough to only claim something - your claims also should be supported with evidence.
Feel free to share the evidence with me via email (branislav.b@casino.guru).
Please note that the casino's claim about breaching the rule about the minimum bet amount for the tournament was fully substantiated by the data provided, and there are only a few details we would need to find out and clarify.
Dear Mega Dice Casino team,
Thank you for your email and the data provided. However, a few more questions arose.
What does the disputed amount of 2,000 USDT represent, please? Did the player take any place/position in the Mega Dice Weekend Reels Tournament? Do the disputed winnings include also a price from the tournament?
Are we talking about only winnings from real money play, and only the conditions for the tournament were breached, or are we talking also about a price from the tournament that the player is not entitled to?
Can you please provide us with more details regarding the disputed winnings?
If the player did not rank in the tournament, he only did not meet the tournament terms and conditions, but his winnings were accumulated from real money play, and the winnings or their portion was gained by a regular play, why also this part of the winnings should have been confiscated?
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