Draga ksivrikaia,
Kazino mi je pružio dovoljno dokaza koji potkrepljuju njihove tvrdnje i odluku, tako da smo mogli da donesemo konačnu odluku u vezi sa slučajem.
Nakon prikupljanja i pregleda svih potrebnih informacija, ovu žalbu zatvaramo kao neopravdanu zbog kršenja odredbi i uslova kazina - preporučujem da proučite pravila kazina u odeljku „ 17. Prevara " u njihovim Opštim uslovima poslovanja, dostupnim OVDE .
Pored toga, kršenje i zabranjeno igranje se odnose na sportsko klađenje. Kao što možda znate, naš forum se bavi samo pritužbama na onlajn kazina. Zbog toga nemamo dovoljno uvida da se bavimo ovom vrstom pitanja i ne možemo u dovoljnoj meri da razmotrimo navode u vezi sa igranjem na sportsko klađenje. Međutim, čak i ako trenutno ne rešavamo probleme/žalbe u vezi sa sportskim klađenjem, na osnovu svih dostavljenih informacija i detalja, jasno je da ste zloupotrebili sistem kazina igrajući/iskorišćavajući rupu i stekli nepravednu prednost dok ste akumulirali svoje sporne dobitke .
Ako niste zadovoljni rešenjem za žalbe, preporučujem vam da svoju žalbu podnesete nekom od veb-sajtova koji se bave pritužbama u vezi sa sportskim klađenjem, ADR-om (ako postoji nešto navedeno u Uslovima i odredbama kazina) ili direktno na kockanje autoritet kojim se kazino reguliše.
Hvala vam puno, Mega Dice Team, na pružanju informacija i saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear ksivrikaya,
The casino provided me with sufficient evidence supporting their claims and decision, so we were able to come to a final decision regarding the case.
After gathering and reviewing all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - I recommend you go through the casino's rules in section "17. Fraud" in their General Terms and Conditions, available HERE.
In addition, the breach and prohibited play relate to sports betting play. As you might know, our forum deals with complaints about online casinos only. Therefore, we do not have enough insight to take on this kind of issue, and cannot sufficiently review the allegations related to sports betting play. However, even if we currently do not handle sports betting-related issues/complaints, based on all the provided information and details, it is clear you abused the casino's system by playing/exploiting a loophole and gained an unfair advantage while accumulating your disputed winnings.
If you are not satisfied with the complaint solution, I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, ADR (if there is any stated in the casino's Terms and Conditions), or directly to the gambling authority the casino is regulated by.
Thank you very much, Mega Dice Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
Automatski prevedeno: