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Hello, I tried several times to withdraw but it was never possible. First it says approved but after 10 minutes it says rejected. Until one plays back the amount won. This behavior is unacceptable given that it takes a moment to pay but to withdraw is almost impossible. I tried to withdraw via bank transfer but nothing. They told me that I had to do it through the method I used to pay, so I did that by prepaid card but it still didn't work out. ATTENTION

Buongiorno ho tentato più volte di prelevare ma non è mai stato possibile. Prima dice approvato ma dopo 10 minuti dice respinto. Fino a che uno si rigioca l'importo vinto. È inammissibile questo comportamento dato che a versare ci vuole un attimo ma a prelevare è quasi impossibile. Ho provato a prelevare tramite bonifico bancario ma nulla. Mi hanno detto che dovevo farlo tramite il metodo con cui ho versato, così ho fatto cioè tramite carta prepagata ma non è andato a buon fine lo stesso. ATTENZIONE

Dear fabriziogonini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The fact is that the withdrawal is not really authorized, it's not a question of waiting, when I click on withdrawal, I put the amount, I click on ok and it says approved, but after 10 minutes it says rejected. And it credits me back the amount I wanted to withdraw.

Il fatto è che il prelievo non viene proprio autorizzato, non è questione di aspettare, quando clicco su prelievo, metto l'importo clicco su ok e mi dice approvato, ma dopo 10 minuti mi dice respinto. E mi riaccredita la somma che volevo prelevare.

Here you can also see that I tried to withdraw using the prepaid card and it still didn't work out

In the first photo you can see that even on May 28th I tried to withdraw always denied and in the end after several failed attempts I replayed them

Qui si può vedere anche che ho provato a prelevare tramite l carta prepagata e non è andato lo stesso a buon fine

Nella prima foto si può vedere che anche il 28 maggio ho provato a prelevare sempre negata e alla fine dopo vari tentativi falliti me li sono rigiocati

I note that the balance is now at 0 so my complaint is on the fact that both on May 18 and June 12 I tried to withdraw both by debiting the current account and both (given that megapari mentions art 7 p. 4) on paper prepaid card that I use to deposit. And both have been denied, I don't want them to wait days to withdraw, clinging to the malfunction of the system so that the player replays all the balance he has.

The fact remains that to pay it works to withdraw no.

I would like to get back at least half of what I wanted to withdraw on the two dates written above, i.e. 1000 euros.

I've never had an argument with any betting site, it's my first time and I hope it's the last. Because a player spends a lot of money to play and when there is the possibility of withdrawing it is not acceptable to have all these problems.

Thank you

Faccio presente che ormai il saldo è a 0 quindi la mia denuncia è sul fatto che sia il 18 maggio sia il 12 giugno ho cercato di prelevare sia con addebito sul conto corrente e sia (dato che megapari cita art 7 p. 4) su carta prepagata che uso per versare. E sono state negate entrambe, non vorrei che facciano attendere giorni per prelevare, appigliandosi al malfunzionamento del sistema in modo tale che il giocatore si rigiochi tutto il saldo che ha.

Resta il fatto che a versare funziona a prelevare no.

Vorrei riavere almeno la metà di ciò che avrei voluto prelevare nelle due date scritte in precedenza cioè 1000 euro.

Non ho mai avuto discussioni con nessun sito di scommesse, è la prima volta e spero che sia l'ultima. Perché un giocatore spende molti soldi per giocare e quando ce la possibilità di prelevare non è ammissibile avere tutti questi problemi.

Grazie

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.