Postavio sam zahtev za povlačenje KVD480 preko EVallet-a, (AirTM) odobren je kao i obično, primetio sam da vreme prolazi, a moje povlačenje još uvek nije stiglo. Proveo sam sate razgovarajući sa njima, završio sam svaki zadatak koji sam dobio uključujući promenu moje adrese e-pošte, dobijanje istorije transakcija AirTM od trenutka kada je izvršeno povlačenje. Lagano od strane više agenata podrške koji su mi rekli da je odobreno i plaćeno, a kada sam spomenuo da sam razgovarao telefonom sa AirTM-om, agenti za podršku su brzo popravili laži koje su mi upravo rekli. Prošla su 72 sata, a još ništa.
Već sam im poslao e-poštu sa detaljima transakcije, datumom, identifikacionim brojem, izvodom računa i rečeno mi je da je to prosleđeno relevantnom odeljenju.
Broj mog računa igrača je 759082***
I placed a withdrawal request for KWD480 via EWallet, (AirTM) it was approved as usual, I notice time go by and my withdrawal still hasn’t come in. I’ve spent hours talking to them, I completed every task I was given including changing my email address, getting AirTM transaction history from the time the withdrawal was made. Lied to by multiple support agents who told me, it was approved and paid, and when I mentioned that I was on the phone with AirTM, the support agents quickly fixed the lies they’ve just told me. It’s been past 72 hours, and still nothing.
I have already emailed them the transaction details, date, id number, account statement and I was told it’s been escalated to the relevant department.
My player account number is 759082***
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