Draga jackuelinmaree8,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
U ovoj konkretnoj situaciji, važno je napomenuti da iako možemo da se obratimo kazinu za podršku, oni ne mogu da budu odgovorni ako ste greškom preneli svoja sredstva na netačan e-novčanik.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear jacquelynmaree8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
In this particular situation, it's important to note that while we can reach out to the casino for support, they cannot be held accountable if you mistakenly transferred your funds to the incorrect e-wallet.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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