Hvala vam na odgovoru, BIGDEE0821. Imajte na umu da čak i ako ste dostavili dokumente za verifikaciju vašeg naloga, kazino i dalje ne bi mogao da utvrdi da li je ovo vaš jedini nalog, jer duboko sumnjam da je na desetine ljudi koji su koristili ovaj uređaj takođe verifikovani, i niko od njih nije napravio više naloga.
Razumem vašu frustraciju, ali prekršili ste jedno od glavnih pravila kockanja na mreži i mi ne možemo da vam pomognemo. Mnoga kazina mogu zatvoriti vaš nalog na isti način i to bi bilo u redu iu skladu sa Opštim uslovima i odredbama.
Uvek možete pokušati da kontaktirate organ za izdavanje dozvola ako se ne slažete sa nama, ali mislim da se njihovo mišljenje neće razlikovati.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Thank you for your reply, BIGDEE0821. Please understand that even if you provided documents to verify your account, the casino still wouldn't be able to determine whether this was your only account, because I strongly doubt that dozens of people who used this device have had their accounts verified as well, and none of them had created multiple accounts.
I understand your frustration, but you breached one of the main rules of online gambling and we aren't able to assist you. Many casinos could close your account in the same manner and it would be okay and in compliance with the General T&Cs.
You can always try contacting the licensing authority if you disagree with us, but I don't think their opinion will be different.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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