Pišem da bih zvanično podneo žalbu protiv Metaspinsa, za koji verujem da je postupio nepravedno i da krši prava igrača. U nastavku su detalji mog slučaja:
Korisničko ime naloga: jordanvealth24
Datum incidenta: 01. oktobar
Detalji žalbe:
Metaspins je zatvorio moj nalog nakon što sam zatražio zatvaranje naloga zbog zabrinutosti za zavisnost od kockanja.
Nakon zatvaranja računa, obavešten sam da moja sredstva, uključujući moj dobitak, neće biti isplaćena.
Kazino je od tada tvrdio da sam prekršio njihove uslove tako što sam imao više naloga, što je potpuno netačno. Imao sam samo jedan nalog pod svojim imenom i poslao sam svoj ID/selfi da to potvrdim.
Takođe imam zabrinutost u vezi sa postupanjem kazina sa mojim ličnim podacima, jer verujem da su moje informacije možda zloupotrebljene (mogu da pružim dokaz ako je potrebno).
Direktno sam se obratio Metaspinsu da rešim ovu stvar, ali moji zahtevi su ignorisani ili odbačeni. Verujem da je ovo kršenje i poštenih praksi igara i njihovih uslova.
Ljubazno molim vašu pomoć u posredovanju u ovom pitanju i osiguranju da dobijem sredstva koja mi se s pravom duguju.
Hvala vam na pažnji i podršci po ovom pitanju. Radujem se vašem odgovoru.
I am writing to formally file a complaint against Metaspins, which I believe has acted unfairly and in violation of player rights. Below are the details of my case:
Account Username: jordanwealth24
Date of Incident: 01 October
Details of the Complaint:
My account was closed by Metaspins after I requested account closure due to gambling dependency concerns.
Following the account closure, I was informed that my funds, including my winnings, would not be paid out.
The casino has since claimed that I violated their terms by having multiple accounts, which is entirely false. I have only operated one account under my name and I have sent my ID / selfie to confirm this .
I also have concerns regarding the casino’s handling of my personal data, as I believe my information may have been misused (I can provide evidence if needed).
I have reached out to Metaspins directly to resolve this matter, but my requests have been ignored or dismissed. I believe this is a violation of both fair gaming practices and their own terms and conditions.
I kindly request your assistance in mediating this issue and ensuring that I receive the funds that are rightfully owed to me.
Thank you for your attention and support in this matter. I look forward to your response.
Automatski prevedeno: