Ne, niste jasno rekli. Inače, ne bih morao više puta da postavljam ista pitanja, a da još uvek nemam odgovore na sva svoja pitanja.
Spomenuli ste da je " evi*******in moj nalog, snimak ekrana koji sam poslao sa zadržanim uplatama su oni sa mog naloga, oni su oko 13 ili 9k ". Ali ti iznosi su isplate koje su/bile na čekanju na računu vaše žene (na osnovu informacija koje ste kasnije dali). Dakle, nije sasvim jasno.
U redu, višak. Hajde da ga ne izvlačimo bez potrebe.
Pošto u suštini nismo dobili nikakav odgovor od kazina, dok je kazino jedini koji može sve da razjasni i stavi u perspektivu, ne možemo da nastavimo sa rešavanjem ove žalbe i prinuđeni smo da je zatvorimo kao „nerešenu", što će uticati ocena kazina negativna.
Postoji još jedna opcija kako možete da pokušate da rešite svoj problem ili da ubrzate proces - preporučujem vam da kontaktirate autoritet za igre na sreću koji kazino reguliše (Gaming Curacao) i podnesete žalbu direktno regulatoru. Više o njihovom procesu žalbe možete pronaći OVDE , ili opšte informacije o podnošenju žalbi OVDE .
U slučaju bilo kakvih pitanja, ne oklevajte da me kontaktirate na branislav.b@casino.guru .
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku, a kada se to dogodi, bićete obavešteni putem e-pošte.
Srdačan pozdrav,
Branislav, Kazino.Guru
No, you did not make it clear. Otherwise, I would not have to ask the same questions multiple times, while still not having answers to all my questions.
You mentioned that "evi*******in is my account, the screenshot I sent with the withheld payments are those of my account, they are around 13 or 9k". But those amounts are withdrawals that are/were pending on your wife's account (based on the information you provided later). So, it is not completely clear.
Alright, excess. Let's not drag it unnecessarily out.
Since we basically have not received any response from the casino, while the casino is the only one that could clarify everything and put it into perspective, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating negatively.
There is one more option on how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by (Gaming Curaçao) and submit a complaint directly to the regulator. You can find more about their complaint process HERE, or general information about submitting complaints HERE.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
The casino can reopen this complaint anytime, and once it happens, you will be notified via email.
Best regards,
Branislav, Casino.Guru
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