Dragi josiahjames907,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Ako vaš depozit nije pripisan na vaš kazino račun, sledeći korak bi bio da kontaktirate svog dobavljača plaćanja, jer oni mogu da istraže šta se dogodilo. Imajte na umu da ovo može biti dugotrajan proces, koji obično traje oko mesec dana. U takvim slučajevima, kazino obično nije u mogućnosti da dodatno pomogne. U međuvremenu, toplo preporučujem da ne vršite dodatne depozite dok se ovaj problem ne reši.
Da biste nam pomogli da bolje razumemo situaciju, možete li nam pojasniti sledeće:
- Da li je adresa e-novčanika koju ste koristili za deponovanje sredstava bila vidljiva na veb lokaciji kazina za sve igrače, ili vam je data jedinstvena kada ste kreirali nalog?
- Da li je ovo bio vaš prvi depozit u ovom kazinu?
- Možete li potvrditi naziv mreže koja se koristi za ovu transakciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear josiahjames907,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
If your deposit hasn’t been credited to your casino account, the next step would be to contact your payment provider, as they are the ones who can investigate what happened. Please be aware that this can be a lengthy process, typically taking around one month. In such cases, the casino is usually unable to assist further. In the meantime, I strongly recommend not making any additional deposits until this issue is resolved.
To help us better understand the situation, could you please clarify the following:
- Was the e-wallet address you used to deposit funds visible on the casino’s website for all players, or were you provided with a unique one when you created your account?
- Was this your first deposit at this casino?
- Could you please confirm the name of the Network used for this transaction?
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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