Poštovani CodibearFTV,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za nevolje koje ste imali sa svojim isplatama u onlajn kazinu. Da biste bolje razumeli vašu situaciju i pomogli vam efikasno, da li biste mogli da navedete neke dodatne detalje?
- Možete li da navedete tačan proces koji ste pratili kada ste pokušavali da povučete svoja sredstva?
- Da li ste naišli na bilo kakve poruke o grešci ili obaveštenja tokom pokušaja povlačenja?
- Da li ste kontaktirali tim za korisničku podršku u kazinu u vezi sa ovim problemom? Ako jeste, kakav ste odgovor dobili?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Pored toga, ako imate bilo kakvu relevantnu komunikaciju sa kazinom, slobodno je prosledite petronela.k@casino.guru radi daljeg pregleda.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih niti, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Dear CodybearFTW,
Thank you very much for submitting your complaint. I'm sorry to hear about the trouble you've experienced with your withdrawals at the online casino. To better understand your situation and assist you effectively, could you please provide some additional details?
- Could you specify the exact process you followed when attempting to withdraw your funds?
- Did you encounter any error messages or notifications during the withdrawal attempts?
- Have you reached out to the customer support team at the casino regarding this issue? If so, what response did you receive?
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, if you have any relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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