Zdravo,
7. avgusta sam osvojio preko £6000 na mrvegas. Pokušao sam da se povučem i nisam uspeo; rekli su da moram da verifikujem svoj nalog. To je već bilo u potpunosti potvrđeno: tražili su dokaz o bankovnim karticama pa sam ih poslao. Odobreni su i rečeno im je da mogu da se povučem. I dalje nije mogao. Zatim su mi rekli da moram da potvrdim dokaz o vlasništvu za svoj broj mobilnog.. Uradio sam ovo! I dalje ne mogu da se povučem - a zatim mi je rekao da moram da verifikujem svoj nalog na sestrinskom sajtu Videoslots iako nisam koristio ovaj nalog više od godinu dana.
U svakom slučaju, poslao sam dokumente i oni su mi poslali e-poštu da kažu da je nalog u potpunosti verifikovan. Mrvegas je u potpunosti verifikovao moj nalog i rekao mi da sada mogu da se povučem.
Podigao sam 6000 funti i ostalo je na čekanju - nakon toga sam podigao 178 funti pa 200 funti. Oba su odmah odobrena. Zatim sam podigao još 500 funti - na čekanju.
Pitao sam u ćaskanju uživo zašto je na čekanju i rečeno mi je da budem strpljiv da se mora ručno obraditi. Rečeno mi je da više dokumenata nisu potrebni, račun je u potpunosti verifikovan i sve odobreno.
sledeća stvar koju moram da proverim da li je moj nalog deaktiviran! Kontaktirao sam live chat i svaka osoba mi je rekla nešto drugačije. Zatim sam dobio e-poštu da sada moram da pošaljem dodatne dokumente bankovnih izvoda: ne razumem zašto su obradili 2 povlačenja izvršena u isto vreme kao i ono od 6500 funti i nisu im bili potrebni nikakvi dokumenti.
Poslao sam e-mail izvode iz banke pre više od 9 sati i nisam čuo ništa.
Zatim se vraćam na ćaskanje uživo da mi kažu da nisu potrebni dokumenti, već su na internom pregledu na mom nalogu. Nisam siguran šta ovo znači, ali je u potpunosti verifikovano - poslao sam svaki dokument, moguće bankovne kartice, izvode, pasoš, račune za komunalne usluge, bankovnu aplikaciju, transakcije u kazino... čim su videli £6500, deaktivirali su račun. Niko mi nije rekao za ovu internu reviziju za 9 sati osim jedne osobe, a razgovarao sam sa više od 20 putem ćaskanja uživo. Čak je i u mejlu pisalo da im treba još dokumenata!! Želim da se novac ručno prebaci na moj bankovni račun. Imam nekoliko na nalogu, svi su verifikovani.
takođe sam tražio da se jedna od banaka ukloni jer više nije u upotrebi. Rečeno im je da će ga ukloniti.
Nisu, a onda su zatražili bankovni izvod od onog koga sam tražio da bude uklonjen i rekli da ako ne mogu da ga dam onda neću dobiti svoj novac. Pozvao sam banku i poslao mi jedan putem e-pošte i poslao im ga!
tako da ne želim dalje pošto je acc u potpunosti verifikovan .. obradio sam 2 povlačenja nakon £6000 i zatim zatvorio svoj račun.
Hi,
on the 7th august I won over £6000 on mrvegas. I tried to withdraw and wasn’t able to; they said I needed to verify my account. This was already fully verified: they asked for proof of bank cards so I sent them over. They were approved and was told I could withdraw. Still could not. They then told me I had to verify proof of ownership for my mobile number.. I did this! Still unable to withdraw - then told me I had to verify my account with sister site Videoslots even tho I’ve not used this account for over a year.
anyways I sent documents and they emailed me to say account was fully verified. Mrvegas fully verified my account and told me I could now withdraw.
I withdrawn £6000 and it stayed pending - after that I withdrawn £178 then £200. Both approved instantly. I then withdrawn a further £500 - pending.
I asked on live chat why it was pending and was told to be patient it had to be manually processed. Was told no more documents were needed, account was fully verified and all approved.
next thing I go to check my withdrawal to find my account deactivated! I contacted live chat and each person told me something different. Then had an email to say I now needed to send additional documents of bank statements: I fail to see why they processed 2 withdrawals made the same time as the £6500 one’s and didn’t need any documents.
I emailed the bank statements over 9 hours ago and not heard a single thing back.
I then go back on live chat to be told that wasnt documents needed they are undergoing internal review on my account. I am unsure what this means but it’s fully verified - I’ve sent every document possibly bank cards, statements, passport, utility bills, bank app, transactions to casino.. soon as they seen the £6500 they deactivated account. Nobody has told me about this internal review in 9 hours apart from one person and I’ve spoken to over 20 on live chat. Even the email stated they needed more documents!! I want the money manually transferred to my bank account. I have a few on the account all verified.
also I asked for one of the banks to be removed as it’s no longer in use. Was told they’d remove it.
They didn’t and then requested a bank statement from the one I’ve asked to be removed and said if I can’t provide one then I won’t get my money. So I rang the bank and got one sent to me via email and sent it to them!
so I’m no further forward as acc is fully verified .. processed 2 withdrawals made after the £6000 and then closed my account.
Automatski prevedeno:
Pre skoro 2 nedelje.. tada nije bilo problema.. ali odjednom sada vide veliku pobedu, iskoristili su to kao izgovor da ne plate, a račun je u dobrom stanju?
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