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I can't withdraw the money!! I have more than 2,500 in the account and I withdraw 400 another 600 another 1000 and they say I don't have enough money in the account !! They want me to spend playing without withdrawing!

Não consigo retirar o dinheiro!! Tenho mais de 2.500 a conta e fiz retirada de 400 outra de 600 outra de 1000 e dizem que não tenho dinheiro suficiente na conta !! Querem que gasto jogando sem retirar!

Dear Joao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a withdrawal before? Could you please confirm that you have passed the KYC?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I made several attempts to withdraw and they appear that I don't have money in the account and in the chat they say they are analyzing!! I do pix and it falls at the time and at the time of withdrawing what I earn I can't !!

Fiz várias tentativas de retiradas e aparecem que não tenho dinheiro na conta e no chat dizem que estão analisando!! Faço pix e cai na hora e na hora de retirar o que ganho não consigo !!

These are

These are my balances!! And they say I don't have money to withdraw

Esses sao

Esses são meus saldos!! E dizem que não tenho dinheiro pra retirar

Thank you for your reply, Joao. Could you please advise whether you have accumulated your winnings with or without an active bonus? Would you be so kind as to forward me the communication between you and the casino? My email address is kristina.s@casino.guru.

Dear Joao,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.