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I have made withdrawals before and the deadlines have been met, I have been requesting a withdrawal of 300,000 pesos for several days and they have rejected it twice, now when I enter the account the customer service does not take me. I need to get the money I spend back As well as there are no problems to pay and this is immediate, it should be the same for withdrawals. I clarify my account is verified.

He hecho retiros antes y se han cumplido los plazos,llevo varios días solicitar un retiro de 300.000 pesos y me lo han rechazado 2 veces, ahora al entrar a la cuenta no me toma el servicio al cliente.Necesito que me devuelvan el dinero que gaste así como no hay problemas para pagar y esto es inmediata debiese ser lo mismo para los retiros.Aclaro mi cuenta esta verificada.

Hello Milluz2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Milluz2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.