Hej Petronela,
Hvala što pokušavate da mi pomognete.
Poslao sam ovo generalnom direktoru kompanije Aspire Global pre nekoliko meseci i iscrpio sam njihovu politiku žalbi.
Moja pritužba se ne odnosi na GAMSTOP kao takav – već na činjenicu da nisu koristili odgovorno kockanje.
Nisam bio GAMSTOPPED u to vreme - moj GAMSTOP se završio, međutim obično kada se završi morate reaktivirati svoj nalog (period od 24 sata), ovi momci nisu, ali to nije veliki problem.
Imejl je ispod, voleo bih da mi Casino.Gurus može pomoći oko ovoga, probao sam apsolutno sve i Komisija za kockanje je rekla da moram da se borim za svoj novac nazad, ali ne mogu da pomognu.
Dragi Tsachi,
Nadam se da će vas ovaj imejl dobro naći. Pišem da izrazim svoju duboku zabrinutost i razočarenje u vezi sa neodgovornim praksama kockanja koje koristi vaša kompanija, a koje su rezultirale značajnim finansijskim gubicima sa moje strane. Posebno sam zabrinut zbog činjenice da vaše osoblje nije izvršilo odgovarajuće provere pristupačnosti, što mi je omogućilo da potrošim hiljade funti u roku od jednog meseca bez intervencije.
Aspire Global, izneverili su me nedavna iskustva koja su me dovela u pitanje integritet i odgovornost vaših operacija. Tokom prošlog meseca, potrošio sam ogromnu sumu novca, ukupno 7577,25 funti (bez povlačenja, sa Vinners Magic-om u iznosu od 1662,25 funti) na vašoj platformi preko MrPlai-a i Plailuck-a. Uprkos značajnom povećanju moje aktivnosti kockanja (u poređenju sa Vinners Magic-om koji mi je omogućio da potrošim 1662,25 funti mesečno) i novom mušteriju starom manje od mesec dana u MrPlai i Plailuck-u, nikada nisam bio ispitivan ili podvrgnut bilo kakvoj proveri pristupačnosti od strane vaši članovi osoblja.
Kao izvršni direktor bićete svesni da su mnoge kompanije za kockanje nedavno kažnjene zbog kršenja uslova licenciranja i kodeksa prakse. Takođe postoji šansa da imam tužbu u zakonu, na primer, ako ponašanje optuženog nije u skladu sa standardom koji se očekuje na osnovu resursa koji su mu dostupni. Kao što ćete kasnije pročitati jasno je da Aspire Global pojedinačno nije uspeo da postigne standard koji se očekivao u datim okolnostima i nije ispunio svoje uslove licenciranja i kodekse prakse.
Nakon zahteva za pristup predmetu, postalo je jasno sledeće:
Uprkos tome što je deklarisan u 5-godišnjem IVA-u, izgleda da Aspire Global nije shvatio ovu činjenicu, koja se može izvući čak i iz najosnovnijih kreditnih provera. Da je kompanija ovo podigla, bilo bi jasno zašto sam koristio novac koji nisam mogao da priuštim da izgubim ili kockam, pa zašto nisam zaustavljen? Kockao sam se mnogo više nego što sam mogao da priuštim, ali, u stvari, celu moju platu nisu znali jer se nikada nisu raspitivali o mom izvoru bogatstva.
Jasno je, gledajući moju potrošnju, obično imam 'maničnu' epizodu na kraju novca, kada prosečna osoba dobije platu. Jednostavan znak poremećaja kockanja. Trenutno uzimam lekove za 2 vrste različitih poremećaja mentalnog zdravlja i zbog toga sam bio u bolnici i van nje u poslednje 3 godine, dok pokušavam da uskladim posao sa punim radnim vremenom i zavisnost od kockanja.
Vaše osoblje me je na kraju kontaktiralo, iznenađujuće pre dana isplate, da me pita da li želim da postavim ograničenje, očigledno nakon što sam uspeo da potrošim nešto manje od 6000,00 funti u jednom mesecu. Da ste ovo uradili ranije, ne bismo vodili ovaj razgovor.
Dozvoljeno mi je da izgubim približno £5915,00 sa Plailuck-om i MrPlai-om. Neki od ovih gubitaka su se desili nakon što je moja zabrana kockanja sa GAMSTOP nalogom zatvorena iz razloga društvene odgovornosti. Nije bilo relevantnih intervencija ni jedne ni druge kompanije, uključujući upite o tome odakle dolazi novac koji sam koristio za kockanje, a VinnersMagic nikada nije tražio od mene da ponovo aktiviram svoj nalog, sa vremenskim periodom od 24 sata.
Provodio sam sve svoje slobodno vreme, uključujući na poslu i noću, kockajući se do ranih jutarnjih sati, sa mnogo odbijenih depozita. Takođe sam uplaćivao preko Trustli-a, otvorenog bankarskog servisa koji mimoilazi moj kockarski blok.
Danas sam dobio 3 promocije od Plailuck-a, MrPlai-a i CasinoLuck-a u kojima se od mene traži da uplatim BESPLATNE SPINS-ove odmah nakon dana isplate. Ovo je jasan pokušaj da me naterate da više kockam (izgubim).
Nedostatak adekvatnih provera pristupačnosti predstavlja ozbiljnu zabrinutost, jer ukazuje na zanemarivanje dobrobiti kupaca i odgovornih praksi kockanja. Kao renomirana kompanija za kockanje, vaša je odgovornost da osigurate da vaši klijenti nisu izloženi prevelikom finansijskom riziku. Odgovarajuće provere pristupačnosti su ključna mera za identifikaciju i intervenciju kada se pojedinci kockaju iznad svojih mogućnosti.
Propustom da izvrši ove provere, vaša kompanija ne samo da je omogućila moju prekomernu potrošnju, već je i zanemarila svoju dužnost da zaštiti ugrožene klijente od potencijalne štete povezane sa problematičnim kockanjem.
Tražim detaljnu istragu o ovom pitanju i refundaciju gubitaka.
Ostalo sam ti poslao e-poštom Petronela
Hey Petronela,
Thanks for trying to help me.
I sent this the CEO of Aspire Global a few months ago and exhausted their complaints policy.
My complaint isn’t about GAMSTOP as such - it’s the fact they didn’t use Responsible Gambling.
I wasn’t GAMSTOPPED at the time - my GAMSTOP ended, however usually when it ends you have to reactive your account (24 hours period) these guys didn’t but it isn’t a massive problem.
The email is below, I would love Casino.Gurus to be able to help me with this, i have tried absolutely everything and the Gambling Commison have said i need to fight for my money back, but they can’t help.
Dear Tsachi,
I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the irresponsible gambling practices employed by your company, which have resulted in substantial financial losses on my part. I am particularly troubled by the fact that your staff failed to carry out proper affordability checks, allowing me to spend thousands of pounds within a single month without intervention.
Aspire Global, let me down with recent experiences have left me questioning the integrity and responsibility of your operations. Over the course of the past month, I have spent an exorbitant amount of money, totalling £7577.25 (minus any withdrawals, with Winners Magic totalling £1662.25) on your platform via MrPlay and Playluck. Despite the significant increase in my gambling activity(in comparison to Winners Magic which allowed me to spend £1662.25 in a month) and a new customer less than a month old at MrPlay and Playluck, I was never questioned or subjected to any affordability checks by your staff members.
As CEO you will be aware that many gambling companies have been fined recently for breaching licensing conditions and codes of practice. There is also a chance I might have a claim in law, e.g. if the defendant’s conduct falls short of the standard expected based on the resources available to them. As you will read later it is clear Aspire Global individually failed to achieve the standard expected under the circumstances and failed to meet their licensing conditions and codes of practice.
Following a subject access request, the following has become clear:
Despite being declared in a 5-year IVA, Aspire Global appeared not to pick this fact up, which can be gleaned from even the most basic credit checks. If the company did pick this up it would have been clear why I was using money i couldn't afford to lose or gamble, so why was I not stopped? I was gambling much more than I could afford, my whole salary in fact however, they did not know as they never enquired into my source of wealth.
It is clear, looking at my spending I tend to have a 'manic' episode at the end of the money, when the average person gets paid. A simple sign of a gambling disorder. I am currently on medication for 2 types of different mental health disorders and have been in and out of hospital because of this for the past 3 years, while trying to juggle a full-time job and a serve gambling addiction.
Your staff eventually contacted me, surprisingly before payday to ask me if i wanted to set up a limit, obviously after I managed to spend just short of £6000.00 in one month. If you carried this out before, we wouldn't be having this conversation.
I was allowed to lose approximately £5915.00 with Playluck and MrPlay. Some of the latter losses occurred after my gambling ban with GAMSTOP account was closed for social responsibility reasons. There were no relevant interventions by either company, including enquiries into where the money I used for gambling was coming from and WinnersMagic never asked me to re activate my account, with a 24-hour time period.
I was spending all my free time, including at work and at night gambling until early hours in the morning, with many declined deposits. I was also depositing via Trustly, an open banking service that by passes my bank gambling block.
Today I have received 3 promos from Playluck, MrPlay and CasinoLuck all asking me to deposit for FREE SPINS, just after pay day. This is a clear attempt to get me to gamble (lose) more.
The lack of adequate affordability checks is a serious concern, as it indicates a disregard for customer welfare and responsible gambling practices. As a reputable gambling company, it is your responsibility to ensure that your customers are not exposed to excessive financial risk. Proper affordability checks are a crucial measure to identify and intervene when individuals are gambling beyond their means.
By failing to carry out these checks, your company has not only enabled my excessive spending but also neglected its duty to protect vulnerable customers from the potential harm associated with problem gambling.
I am requesting a thorough investigation into this matter and a refund for the losses.
i have emailed the rest to you Petronela
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