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I have made a withdrawal of 400 euro at 1 feb 2022, it is now 15-03-2022 and i stil didnt have receive any money. In there rules they say between 7 and 21 office days. I am waiting now olmost 31 office days. When i contact suport i get over and over again the same standard answer. VERRY VERRY FRUSTRATING!!!!!

Dear Housneddin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Could you please confirm that you passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Housneddin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good day cassino gurru, I am sorry for the late response. I was just waiting in the hope that Sloty Cassino will follow there responsibility and pay me my money. I have never withdraw before from them and i have still not recieve anything yet. I am waiting now for almost 2 month.

Thank you very much for your reply, Housneddin. Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Good morning Cristina. I have send you an email with pict.

Thank you very much Tanjawie111 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Tanjawie111,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Sloty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Mr Sloty Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hello CasinoGuru,

this player's request was Approved in general and would have been Completed, but due to insufficient data on the processing of the withdrawal request, it was temporarily cancelled.

Unfortunately, the player has not started the new request but continued playing on Apr 10th, and spent the money.

We cannot feel responsible for the player's decision to continue playing with the amount and spending it.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Thank you for the information.

Dear Tanjawie111,

Can you please confirm that your disputed funds were played away? When and how did the casino inform you about insufficient data on the processing of the withdrawal request and its temporary cancellation? What data was missing?

Dear Tanjawie111,

Can you please answer the questions from my previous post? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Mr Sloty Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru