Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany had deposited 200 euros and 300 euros, but the latest two deposits were rejected despite being debited from his bank account. His gaming account was subsequently blocked after he informed support of a player ban that had been in place since early 2024. The Complaints Team reviewed the player's case and confirmed that all deposits had been credited to his account and used for gameplay, despite the player's claims and provided evidence of failed transactions, after reviewing the players full game log the deposits were clearly visible and the player used the funds for gameplaye which woul not be possible if the funds would not be credited. The casino stated that there had been no misconduct on their part, and this was upheld by the complaint team. The case was rejected as the player's claims were unfounded.
Igrač iz Nemačke je uplatio 200 i 300 evra, ali su poslednja dva depozita odbijena uprkos tome što su skinuta sa njegovog bankovnog računa. Njegov igrački račun je potom blokiran nakon što je obavestio podršku o zabrani igrača koja je bila na snazi od početka 2024. godine. Tim za žalbe je pregledao slučaj igrača i potvrdio da su svi depoziti uplaćeni na njegov račun i korišćeni za igranje, uprkos tvrdnjama igrača i pružio dokaze o neuspelim transakcijama. Nakon pregleda kompletnog dnevnika igre igrača, depoziti su bili jasno vidljivi i igrač je koristio sredstva za igranje, što ne bi bilo moguće da sredstva nisu uplaćena. Kazino je izjavio da nije bilo nedoličnog ponašanja sa njihove strane, a to je potvrdio i tim za žalbe. Slučaj je odbijen jer su tvrdnje igrača bile neosnovane.
Zdravo, jednom sam uplatio 200 evra i jednom 300 evra (ostali depoziti pre i posle su išli bez problema). Morao sam da potvrdim novac sa svojom bankovnom aplikacijom kao i obično, a novac je terećen sa mog bankovnog računa. G. Pačo kaže da novac nije stigao. Poslao sam g. Paču izvod iz banke koji pokazuje da nije bilo povraćaja sredstava. Ono što je čudno je da je moj status plaćanja promenjen iz „na čekanju" u „odbijeno" (pogledajte fotografije). Moj račun za igre je sada blokiran jer sam obavestio gospodina Pača da imam zabranu igrača od početka 2024.
Hello, I deposited 200 euros once and 300 euros once (the other deposits before and after went smoothly). I had to confirm the money with my bank app as usual, and the money was debited from my bank account. Mr. Pacho says the money hasn't arrived. I sent Mr. Pacho a bank statement showing that there was no chargeback. What's strange is that my payment status changed from "pending" to "rejected" (see photos). My gaming account is now blocked because I informed Mr. Pacho that I've had a player ban since the beginning of 2024.
hallo ich habe 1x 200 euro und 1x 300 euro eingezahlt(die anderen einzahlungen davor und danach liefen reibungslos).ich muste das geld wie üblich mit meine bank app bestättigen und das geld ist auch von mein bankkonto abgebucht worden.mr pacho sagt das geld ist bei dennen nicht angekommen.ich habe mrpacho einen bankkontoauszug geschickt wo ersichtlich ist das es keine rückbuchung gab.merkwürdig ist das sich mein status von zahlung"austehend" auf "abgelehnt" verändert hat.(siehe fotos) mitlerweile ist mein spielkonto gesperrt.weil ich mrpacho mitgeteilt habe das ich seit anfang 2024 eine spielersperre habe.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Nick
Dear mtbx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Sada sam primio četvrti automatski e-mail od Mrpacho-a u kojem se navodi da „vaš poslednji depozit nije uspeo". To je dovoljan dokaz da je istina da je moj novac nestao.
I've now received the fourth automatic email from Mrpacho stating that 'your last deposit failed'. That's proof enough that it's true that my money is gone.
ich habe mittlerweile die 4.automatische email von mrpacho bekommen das 'ihre letzte einzahlung ist fehlgeschlagen' erhalten.schonmal beweis genug das es stimmt das mein geld weg ist.
U ovom slučaju, savetovao bih vam da kontaktirate svog dobavljača plaćanja kako biste utvrdili šta se tačno dogodilo sa vašim depozitima. Kada kazino odbije depozit, sredstva bi trebalo da se vrate u vašu banku ili novčanik nakon nekog vremena. Imajte na umu da ovaj proces može potrajati da se završi.
Preporučujem da se što pre obratite svom dobavljaču plaćanja i obavestite nas o ishodu.
pozdrav,
Nick
Dear mtbx,
In this case, I would advise you to contact your payment provider to determine what exactly happened to your deposits. Once a deposit is rejected by the casino, the funds should return to your bank or wallet after some time. Please note that this process may take a while to complete.
I recommend reaching out to your payment provider as soon as possible and letting us know the outcome.
Da li vam je vaša banka odgovorila u vezi sa sredstvima?
Možete li takođe da nam kažete da li ste potvrde o uplati iz svoje banke prosledili kazinu kao relevantan dokaz da ste deponovali?
Pored toga, ako je moguće, da li bi bilo moguće proslediti bankovni izvod od datuma depozita do današnjeg dana kako bismo imali dokaz da depoziti nisu samo vraćeni banci vašoj banci - jer ponekad može potrajati da se kredit vrati - ako jeste, molimo vas da ga prosledite na nikolas.b@casino.guru .
Čekam vaš odgovor.
pozdrav,
Nick
Dear mtbx,
Have your bank responded to you regarding the funds?
Can you please also advise if you did forward the payment confirmations from your bank to the casino as a relevant evidence that you have deposited?
Additionally, if possible, would it be possible to forward a bank statement from the date of deposits up to this day so we will have proof that the deposits did not just return bank to your bank - as it sometimes may take a while to be credited back - if yes, please forward it to nikolas.b@casino.guru.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear mtbx,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hvala mtbk za sve do sada pružene informacije. Sada ću vašu žalbu proslediti kolegi Mihalu ( michal.k@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you mtbx for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Ja sam Mihal i preuzeo sam ovu žalbu. Pregledao sam ovaj slučaj; Kontaktiraću kazino da rasvetlimo ovu stvar.
Želeo bih da pozovem MrPacho Casino da se pridruži razgovoru.
Dragi MrPacho Casino,
Možete li, molim vas, još jednom da proverite kod svog dobavljača plaćanja razloge za odbijanje spornih depozita, koji izgleda da potiču sa vaše strane, i zašto sredstva nisu vraćena pošiljaocu?
Hello mtbx,
I'm Michal, and I have taken over this complaint. I have reviewed this case; I will contact the casino to shed more light on this matter.
I would like to invite MrPacho Casino to join the conversation.
Dear MrPacho Casino,
Can you please double-check with your payment provider the reasons behind the rejection of the disputed deposits, which appear to have originated from your end, and why the funds have not been returned to the sender?
Želimo da vas obavestimo da je naše finansijsko odeljenje ponovo temeljno proverilo sve transakcije na osnovu dostavljenog bankovnog izvoda i snimaka ekrana neuspelih depozita. Prema njihovoj proveri, oba sporna depozita su bila neuspešna i u dostavljenom izvodu nije evidentirano zaduženje za ove transakcije.
Preporučujemo da svaku transakciju proverite pomoću njenog jedinstvenog referentnog broja direktno u vašoj bankovnoj evidenciji. Pored toga, možete kontaktirati tim za podršku vaše banke da biste potvrdili da li je plaćanje obrađeno, da li je došlo do kašnjenja ili da biste pokrenuli istragu ako je potrebno.
Hvala vam na razumevanju.
Srdačan pozdrav,
Tim kazina gospodin Pačo
Dear mtbx,
We would like to inform you that our Finance Department has thoroughly re-checked all transactions based on the provided bank statement and screenshots of the failed deposits. According to their review, both deposits in question were unsuccessful, and there is no debit recorded for these transactions in the provided statement.
We recommend verifying each transaction by its unique reference number directly within your bank records. Additionally, you may contact your bank's support team to confirm whether the payment was processed, if there are any delays, or to initiate an investigation if needed.
Moja banka je već pokušala da vrati novac od vaše banke. Vaša banka je odbila zahtev jer je novac bio proknjižen na ime primaoca (vas). A potvrde pokazuju da su depoziti odbijeni, to je dovoljan dokaz. Da je novac bio vraćen, ne bih pravio galamu. I svi ostali depoziti su takođe funkcionisali. Gde bi inače bio moj novac?! Samo pitajte vašu banku...
My bank has already tried to get the money back from your bank. Your bank rejected the request because the money had been booked to the recipient (you). And the receipts show that the deposits were rejected, that's proof enough. If the money had been booked back, I wouldn't make a fuss. And all the other deposits worked, too. Where else would my money be?! Just ask your bank...
Meine Bank hat bereits versucht das geld von ihrer bank zurück zu holen.das lehnte ihre bank ab weil das geld beim empfänger(sie) gebucht wurde.! und anhand der belege das die einzahlungen abgelehnt wurden ist doch beweis genug.wenn das geld zurück gebucht wäre würde ich doch kein theater machen.und alle anderen einzahlungen klappten doch auch.wo soll denn sonst mein geld sein?! fragen sie doch mal bei ihrer bank nach....
Nakon naše istrage, dobili smo potvrdu od našeg dobavljača plaćanja u vezi sa vašim nedavnim pokušajima uplate depozita.
Kako je naveo dobavljač:
Sa naše strane, obe uplate su neuspešne jer nismo dobili potvrdu od banke korisnika u vezi sa poravnanjem sredstava.
Takođe su potvrdili da:
Klijent nije bio naplaćen sa naše strane.
Ovo se odnosi na transakcije sa ID-ovima 651304981 i 651298925. Na osnovu ovoga, možemo potvrditi da sredstva nisu skinuta sa vašeg računa i da transakcije nisu završene.
Ako i dalje imate nedoumica, savetujemo vam da kontaktirate svoju banku za dodatna pojašnjenja.
Srdačan pozdrav,
Tim kazina gospodin Pačo
Dear mtbx,
Following our investigation, we have received confirmation from our payment provider regarding your recent deposit attempts.
As stated by the provider:
"On our side, both payments are unsuccessful as we have not received a confirmation from the beneficiary bank regarding funds settlement."
They also confirmed that:
"The client was not charged from our side."
This concerns transactions with IDs 651304981 and 651298925. Based on this, we can confirm that no funds were deducted from your account, and the transactions did not complete.
If you still have concerns, we advise contacting your bank for further clarification.
Iako bismo želeli da pomognemo, čini se da ovo pitanje prevazilazi naše mogućnosti da ga rešimo. Izgleda da su sredstva trenutno zadržana između finansijskih institucija i, nažalost, nemamo sredstva da intervenišemo u ovoj situaciji.
Poštovani gospodine Pačo kazino tim,
Bilo bi mi veoma zahvalno ako biste mi mogli dostaviti bilo kakvu dokumentaciju od vašeg dobavljača plaćanja koja potvrđuje neuspešnu prirodu transakcija. Pored toga, da li bi vaš dobavljač plaćanja mogao da razjasni status sredstava iz ovih neuspelih transakcija i objasni zašto banka igrača nije mogla da ih povrati?
Thank you all for your responses.
Dear mtbx,
While we would like to assist, it seems that this issue falls beyond our capacity to address. It appears that the funds are currently held up between the financial institutions, and unfortunately, we do not have the means to intervene in this situation.
Dear Mr. Pacho Casino Team,
I would appreciate it if you could provide me with any documentation from your payment provider that verifies the unsuccessful nature of the transactions. Furthermore, could your payment provider clarify the status of the funds from these failed transactions and explain why the player's bank was unable to retrieve them?
U nastavku možete pronaći informacije koje je pružio naš dobavljač plaćanja u vezi sa problemom:
„Počnimo prvo sa dostavljenim dokazima — ovi dokazi nemaju vidljive reference plaćanja, što je ključno za identifikaciju — tako da ih ne možemo prihvatiti kao validan dokaz o plaćanju."
ID-ovi 651304981 i 651298925 (prvobitno navedeni u zahtevu) nisu plaćeni, a kupac nije dostavio prihvatljiv dokaz o plaćanju.
Kao dokaz o uplati, možemo prihvatiti samo zvanični izvod iz banke.
Dana 07.03., kupac je izvršio četiri transakcije kod nas, sa jasno vidljivim i lako prepoznatljivim referencama plaćanja:
NR9URPW5 UPLATA – ID 651272009 (potpuno i iskorišćeno)
5T5Y8S0X UPLATA – ID 651254537 (potpuno i iskorišćeno)
TYJCTGG0 UPLATA – ID 651279309 (potpuno i iskorišćeno)
UKUAWCY3 UPLATA – ID 651386125 (potpuno i iskorišćeno)
Na bankovnom izvodu klijenta se ne nalaze nestali depoziti – on je uplatio četiri depozita i primio i iskoristio sva četiri.
Za neuspele depozite ne pružamo snimke ekrana, jer su ove informacije samo za internu upotrebu.
Ukoliko se podnesu bilo kakvi novi dokumenti — sa vidljivim referencama plaćanja i koji se razlikuju od onih koje su već pregledane — rado ćemo to dalje istražiti.
Nadamo se da je ovo razjasnilo situaciju. Slobodno nas kontaktirajte u slučaju dodatnih pitanja.
Srdačan pozdrav,
Gospodin Pačo
Dear All,
Thank you for your inquiry.
Please find below the information provided by our payment provider regarding the issue:
"Let's start from the provided proofs first — these proofs don't have payment references visible, which is crucial for identification — so we cannot accept them as valid proof of payment.
IDs 651304981 and 651298925 (initially provided in the request) were not paid, and no acceptable proof of payment was submitted by the customer.
As proof of payment, we can only accept an official bank statement.
On 07.03, the customer has four transactions made to us, with payment references clearly visible and easily identifiable:
NR9URPW5 PAYMENT – ID 651272009 (complete and used)
5T5Y8S0X PAYMENT – ID 651254537 (complete and used)
TYJCTGG0 PAYMENT – ID 651279309 (complete and used)
UKUAWCY3 PAYMENT – ID 651386125 (complete and used)
No missing deposits are located in the customer's bank statement – he paid four deposits and received and used all four.
For failed deposits, we do not provide screenshots, as this information is for internal use only.
If any new documents are submitted — with visible payment references and different from those already reviewed — we are happy to investigate further."
We hope this clarifies the situation. Please feel free to reach out in case of any further questions.
Možete li, molim vas, potvrditi status osam transakcija za koje igrač tvrdi da su završene u vašem kazinu tog dana?
Nakon pregleda izvoda sa bankovnog računa igrača, koji su vam takođe dali davno, zaista sam mogao da vidim gore pomenute transakcije tamo.
Dear Mr. Pacho Casino Team,
Can you please confirm the status of the eight transactions that the player asserts were completed at your casino on that day?
Upon reviewing the player's bank account statement, which they provided you as well a long time ago, I could indeed see the above-mentioned transactions reflected there.
Ponovo smo proverili slučaj sa našim finansijskim odeljenjem i možemo da potvrdimo da je svih osam transakcija koje je igrač pomenuo uspešno obrađeno, kreditirano i iskorišćeno na igračevom računu. Evo detaljne liste transakcija i njihovog statusa:
UKUAWCY3 – ID plaćanja 651386125 – Potpuno i iskorišćeno
TYJCTGG0 – ID plaćanja 651279309 – Potpuno i iskorišćeno
5T5Y8S0X – ID plaćanja 651254537 – Završeno i iskorišćeno
59WTXDUC – ID plaćanja 651241897 – Potpuno i iskorišćeno
T48EIVF2 – ID plaćanja 651234453 – Potpuno i iskorišćeno
EVNH1TNQ – ID plaćanja 651195461 – Potpuno i iskorišćeno
IQ99HWNG – ID plaćanja 651183161 – Potpuno i iskorišćeno
NR9URPW5 – ID plaćanja 651272009 – Potpuno i iskorišćeno
Na igračevom računu nema nedostajućih depozita vezanih za ove reference plaćanja. Svi pomenuti depoziti su uspešno primljeni i iskorišćeni.
Srdačan pozdrav,
Tim kazina gospodin Pačo
Dear All,
Thank you for your follow-up.
We have rechecked the case with our finance department, and we can confirm that all eight transactions the player referred to were successfully processed, credited, and used on the player's account. Here is a detailed list of the transactions and their status:
UKUAWCY3 – Payment ID 651386125 – Complete and used
TYJCTGG0 – Payment ID 651279309 – Complete and used
5T5Y8S0X – Payment ID 651254537 – Complete and used
59WTXDUC – Payment ID 651241897 – Complete and used
T48EIVF2 – Payment ID 651234453 – Complete and used
EVNH1TNQ – Payment ID 651195461 – Complete and used
IQ99HWNG – Payment ID 651183161 – Complete and used
NR9URPW5 – Payment ID 651272009 – Complete and used
There are no missing deposits on the player’s account related to these payment references. All mentioned deposits were successfully received and used.
I kako mi objašnjavaš da bar dva depozita definitivno nisu uplaćena na moj igrački račun, a da i sam priznaješ da „tvoj poslednji depozit nije uspeo" vidi razne fotografije....!!!!!
And how do you explain to me that at least two deposits have definitely not been credited to my gaming account, and that you yourself admit that "your last deposit didn't work" see various photos....!!!!!
und wie erklären sie mir denn das defenitiv min 2 einzahlungen nicht auf mein spielkonto gut geschrieben sind das sie selber zugeben das mit "ihrer letzten einzahlung nicht geklappt hat" siehe diverse fotos....!!!!!
Pošto je slučaj ponovo proveren sa našim finansijskim odeljenjem, potvrđeno je da je svih osam transakcija uspešno obrađeno, pripisano i iskorišćeno.
Detaljna lista je već data.
Na vašem računu nema nedostajućih depozita vezanih za ove reference plaćanja. Svi pomenuti depoziti su uspešno primljeni i iskorišćeni.
Srdačan pozdrav,
Tim kazina MrPacho
Dear mtbx,
Since the case was rechecked with our finance department, it was confirmed that all eight transactions were successfully processed, credited, and used.
Detailed list has been already provided.
There are no missing deposits on your account related to these payment references. All mentioned deposits were successfully received and used.
Kako je moguće da su transakcije koje ste odbili bile kreditirane? I uz to, dobijam imejlove od vas u kojima kažete da su vaše poslednje transakcije bile neuspešne (pogledajte fotografije iznad). I kažem vam da mi nedostaje 300 i 200 evra (pogledajte moj izvod iz banke da nijedan novac od navodno neuspelih transakcija nije vraćen na moj bankovni račun).
How can transactions that you rejected have been credited? And on top of that, I get emails from you saying that your last transactions failed (see photos above). And I tell you that I'm missing 300 and 200 euros (see my bank statement that no money from the alleged failed transactions has been returned to my bank account).
wie können denn von ihnen abgelehnt buchungen gut geschrieben worden sein?und oben drein die emails von ihnen das ihre letzte transaktionen fehlgeschlagen sind(siehe fotos oben).und ich ihnen sage mir fehlen 300 und 200 euro(siehe mein kontoauszug das kein geld von der angeblichen fehlgeschlagenden transaktionen zurück auf mein bankkonto gekommen ist) .
Molim vas, pošaljite mi kompletan dnevnik igre igrača gde su prikazani svi depoziti i gde će biti pokazano da su sredstva korišćena za igru, kao što ste prethodno pomenuli na michal.k@casino.guru
Dragi mtbx,
Samo da razjasnim, ranije ste pomenuli da ste uplatili 8 depozita u Mr. Pacho Casino, što je sada potvrdio tim kazina, i kako kažu, svi depoziti su primljeni, uplaćeni na vaš račun i iskorišćeni za igru. Da li i dalje tvrdite da depozit od 200€ (najverovatnije IQ99HWNG) i 300€ (najverovatnije NR9URPW5) nije uplaćen na vaš kazino račun i da ih niste iskoristili?
Dear Mr. Pacho Casino Team,
Please forward me the player's full game log where all the deposits are reflected and it will show the funds have been used for gameplay as you previously mentioned at michal.k@casino.guru
Dear mtbx,
Just to clarify, you previously mentioned that you made 8 deposits to Mr. Pacho Casino, which has now been confirmed by the casino team, and as they say, all the deposits have been received, credited to your account balance and were used by you for gameplay. Are you still claiming that the deposit of €200 (most likely IQ99HWNG) and €300 (most likely NR9URPW5) were not credited to your casino account balance, and you have not used them?
Zdravo, da, pokriću to. Još uvek se veoma dobro sećam te večeri. Bio sam raspoložen za igru i otišao sam u krevet frustriran zbog 500 evra koji nisu bili uplaćeni (200 i 300 evra). I tako se jasno sećam da sam sledećeg jutra nastavio da igram sa samo 50 evra koji su uplaćeni, jer sam se samo ja preuzeo na odgovornost za sve depozite. A od 10. aprila 2025. godine, šaljem imejlove gospodinu Paču da pitam gde su moji depoziti, i naravno, podršci uživo (možda možete dobiti istoriju od podrške uživo), a fotografije da su moji depoziti odbijeni ili da su moji depoziti propali ne pojavljuju se tek tako...!!!!!!
Hello, yes, I'll cover that. I can still remember that evening very well. I was in the mood to play and went to bed frustrated with 500 euros that hadn't been credited (200 and 300 euros). And I remember so clearly that the next morning I carried on playing with only 50 euros deposited because I had only made myself responsible for all the deposits. And since April 10, 2025, I've been emailing Mr. Pacho to ask where my deposits are, and live support too, of course (perhaps you can get a history from live support), and the photos that my deposits were rejected or that my deposits failed don't just come out like that...!!!!!!
hallo ja das behaube ich. ich kann mich noch sehr gut an den abend errinner da ich in spiellaune war und frustiert mit 500 euro die nicht gut geschrieben wurden(200 und 300 euro) ins bett gegangen bin.und ich weiss es so genau das ich nächsten morgen mit nur 50 euro einzahlung weiter gespielt habe weil ich mich mit den ganzen einzahlungen selbst verschuldet habe. und ich min ab 10.4.2025 mit mr.pacho per email angefragt habe wo meine einzahlung sind.und den livesupport natürlich auch(vieleicht können sie ein verlauf vom livesupport bekommen)und die fotos das meine einzahlungen abgelehnt wurden bzw.das meine einzahlungen fehlgeschlagen sind kommen doch nicht einfach so.....!!!!!!
Nakon pregleda vašeg kompletnog dnevnika igre, mogu da potvrdim da su svi gore pomenuti depoziti koje ste izvršili 07.03.2025. zaista uplaćeni na vaš račun i da ste sredstva koristili za igru. Potvrđujem imejlove koje ste podelili sa mnom u vezi sa neuspešnim depozitima, ali u stvarnosti, nijedan depozit nije bio neuspešan ili nije uplaćen na vaš kazino račun, tako da je vaša pretpostavka pogrešna. Iako se stvarno vreme depozita sa vašeg računa i kazino servera može malo razlikovati, to bi moglo biti uzrokovano malim kašnjenjem u stvarnom knjiženju transakcija depozita između finansijskih institucija, ali kao što je pomenuto, sve depozite koje ste izvršili smo ispravno uplatili na vaš kazino račun i vi ste ih koristili za igru.
Štaviše, ako depoziti zaista nisu bili prikazani na računu vašeg kazina, kako biste mogli da igrate, zar ne?
Uzimajući ovo u obzir, nije otkriveno nikakvo nedolično ponašanje sa strane kazina.
Molim vas, javite mi da li mogu smatrati ovaj slučaj razjašnjenim/rešenim ili vam je i dalje potrebna pomoć u vezi sa bilo čim drugim.
Thank you for the evidence, MrPacho Casino Team.
Dear mtbx,
After reviewing your full game log, I can confirm that all the above mentioned deposits you have made on 07.03.2025 were indeed credited to your account and you have used the funds for gameplay. I acknowledge the emails you have shared with me regarding the failed deposits, but in reality, no deposits failed or were not credited to your casino account, so your assumption is incorrect. Although the actual time of the deposits from your account and the casino servers can differ a bit, it might be caused by the slight delay in the actual deposit transaction booking accounted between the financial institutions, but as mentioned all the deposits you made we correctly credited to your casino account and you used them for gameplay.
Moreover, if the deposits were really not reflected in your casino's account, how would you be able to play, right?
This being said, there was no misconduct on the casino side detected.
Please let me know if I can consider this case clarified/resolved, or if you still need assistance with anything else.
Nažalost, ruke su mi vezane. Tvrdim da dva depozita nisu bila uplaćena. Znam to pouzdano jer sam otišao u krevet iznerviran (i nisam mogao da nastavim da igram). Tek sledećeg jutra sam ponovo uplatio novac (i iz straha da mi novac više neće stići na igrački račun, pokušao sam da uplatim samo 50 evra) i fotografije „depozit ! na čekanju, a zatim ! odbijen. A očigledno automatski imejlovi od gospodina Pača..." vaši poslednji depoziti nisu uspeli, oni ne dolaze tek tako. Nažalost, ne mogu ništa da dokažem, samo ono što kažem i snimke ekrana.
Unfortunately my hands are tied. I maintain that two deposits were not credited. I know this for a fact because I went to bed annoyed (and I couldn't carry on playing). It wasn't until the next morning that I deposited again (and out of fear that no money would flow into my gaming account again, I only tried to deposit 50 euros) and the photos """" deposit ! pending and then ! declined. And the apparently automatic emails from Mr. Pacho..." your last deposits failed, they don't just come like that. Unfortunately I can't prove anything, only what I say and the screenshots.
leider sind mir die hände gebunden.ich bleibe dabei das zwei einzahlungen nicht gut geschrieben worden sind.ich weiss es so genau weil ich ärgerlich ins bett gegangen bin(und ich NICHT weiterspielen konnte) erst nächsten morgen habe ich wieder eingezahlt(und aus angst das wieder kein geld auf mein spielkonto zufliesst habe ich erstmal nur 50 euro versucht einzuzahlen) und die fotos """" einzahlung !ausstehend und dann auf !abgelehnt.und die offenbar automatischen emails von mr.pacho...." ihre letzten einzahlungen sind fehlgeschlagen kommen doch nicht einfach so. leider kann ich nichts beweisen nur das was ich sage und die screnshots .
Svestan sam koliko je ova situacija razočaravajuća i izvinjavam se što nismo mogli da ponudimo povoljnije rešenje u ovom slučaju. Zapisi sa utakmice se smatraju najpouzdanijim izvorom informacija u takvim stvarima i imaju prednost nad svim vizuelnim prikazima koje su korisnici poslali.
Mogu samo ponovo da potvrdim da su svi depoziti koje ste pomenuli, izvršeni 07.03.2025. godine, zaista uplaćeni na vaš račun i da ste sredstva iskoristili za igranje.
Preuzeo/la sam inicijativu da pružim detaljnije informacije koje mi je dozvoljeno da delim putem imejla. Molim vas da ih pažljivo pregledate. Predlažem da imejlu pristupite na računaru, jer ekran mobilnog telefona može biti premali. Nadam se da će ovo konačno razjasniti situaciju.
Kao što sam već rekao, nije otkriveno nikakvo nedolično ponašanje sa strane kazina.
Molim vas, obavestite me da li mogu smatrati ovaj slučaj razjašnjenim/rešenim ili vam je potrebna dodatna pomoć u vezi sa bilo čim drugim.
Dear mtbx,
I recognize how disappointing this situation must be, and I apologize that we were unable to offer a more favorable resolution in this case. Game logs are regarded as the most trustworthy source of information in such matters and take precedence over any visuals submitted by users.
I can only again confirm that all the deposits you mentioned, made on 07.03.2025, were indeed credited to your account, and you have utilized the funds for gameplay.
I have taken the initiative to provide more detailed information that I am permitted to share via email. Please review it thoroughly. I suggest accessing the email on a computer, as a mobile phone screen may be too small. I hope this will ultimately clarify the situation.
As I previously stated, no misconduct on the casino's part has been detected.
Please inform me if I can consider this case clarified/resolved, or if you require further assistance with anything else.
Iako imate potpuno pravo na svoje gledište o ovom pitanju, moram ponoviti da su depoziti uplaćeni i da ste sredstva iskoristili za igranje.
Nije bilo dokaza o nedoličnom ponašanju od strane kazina.
U svetlu ovoga, sada ću nastaviti sa zatvaranjem ovog slučaja kao odbačenog.
Žao mi je što vam nismo mogli više pomoći u ovoj prilici. Ukoliko u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, slobodno nas kontaktirajte i mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Mihal
Kazino Guru
Dear mtbx,
While you are entirely entitled to your perspective on the matter, I must reiterate that the deposits have been credited, and you have used the funds for gameplay.
There has been no evidence of misconduct on the part of the casino.
In light of this, I will now move forward with closing this case as rejected.
I am sorry we could not be of more help on this occasion. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.
Best regards,
Michal
Casino Guru
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