Registrovao sam se na MRK pre otprilike 3/4 meseca i dozvolili su mi da otvorim nalog i uplatim mnogo novca, obavestio sam ih da sam registrovan na Gamstop-u. Nikada od mene nije zatraženo da dokažem ID na ovom kazino sajtu otkako sam se pridružio.
Pokušao sam da rešim ovo direktno sa kazinom, ali nisam imao sreće.
Ne osećam da sam zaštićen ovim kazinom, uložio sam preko 900 funti u njega i nisam ništa povukao sa računa.
Zaista bih voleo da povratim svoje depozite i da račun bude trajno zatvoren.
Tokom vremena igranja sa MrK-om postavio sam mnogo opštih upita korisničkoj podršci putem e-pošte. Da bih razgovarao o svom nalogu, prošao sam kroz kompletna bezbednosna pitanja zbog zakona o zaštiti podataka!
Čitava situacija me je jako razbolela i zbog toga sam ostao bez posla pod stresom jer je ovo mnogo novca.
Obavestio sam MrK pre oko 4 dana i iako su bili odgovorni i ljubazni, osećam da su koristili svaki izgovor da ne vrate depozite iako je traženi sertifikat crno na belo da sam registrovan u Gamstop-u i da sam od 2019. već 5 godina .
Zbog toga tražim da se moji depoziti vrate i da mi se ne šalje dodatni marketinški materijal.
molim vas pomozite.
Hvala vam.
I registered with MRQ anround 3/4 months ago annd they allowed me to create an account and deposit a lot of money, I made them aware I am registered on Gamstop. I have never been asked to proved ID on this casino site since joining.
i have tried to resolve this directly with the Casino but have had no luck.
I don’t feel I have been protected by this casino, I have deposited over £900 into it and haven’t withdrew anything from the account.
I would really like to get my deposits back and the account be permanently closed.
During the time of playing with MrQ I made many general enquires to customer support via email. To discuss my account I went through full security questions due to Data Protection Laws!
The whole situation has made me very unwell and I have been off of work with stress due to this as this is a lot of money.
I informed MrQ around 4 days ago and although they have been responsive and friendly I feel they used every excuse not to refund the deposits even though the certificate requested is in black and white that I am registered with Gamstop and have been since 2019 for 5 years.
I am therefore requesting my deposits are refunded and no further marketing material is sent to me.
please help.
Thank you.
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