Zahtev za povlačenje je podnet 13.12.24 u iznosu od £1,800.00
Prošlo je 27 dana od ovog zahteva, a novac nije primljen.
Treba napomenuti da je nakon što je moj zahtev podnet opšti imejl, a ne lični imejl od gospodina K, primljen 14.12.24. sa zahtevom za informacije. Navodeći da je bilo da se sve drži iznad tabele i označi nekoliko kvadratića!! I za sada smo ograničili vaše depozite i sva povlačenja će biti stavljena na čekanje do dole navedenih informacija:
1) Važeća lična karta i dokaz adrese
2) platni list
3) Kartica koja se koristi na vašem nalogu
4) vezu sa mojom bankom.
Ni u jednom trenutku nije naveden konkretan razlog za zahtev za dodatnim informacijama za obradu mog povlačenja.
Osnova bilo koje odluke da se ne procesuira povlačenje u potpunosti mi je objašnjena i dostavljena.
Trebalo bi da bude zabeleženo da kada je ograničenje povlačenja motivisano sumnjivim kršenjem operativnih uslova g. K-a, treba da obavestite o relevantnom kršenju i da u potpunosti objasnite svoju odluku da ne nastavite sa mojim povlačenjem.
Radi transparentnosti da li je zahtev za dodatne informacije, za verifikaciju, proveru štete od kockanja, proveru prihoda od kriminala ili ček za sopstvene komercijalne svrhe??
Treba napomenuti da g. K treba da zatraži takve informacije u najkraćem mogućem roku iu skladu sa mojim profilom rizika, a ne nakon što je podnet zahtev za povlačenje i nakon perioda od nekoliko depozita i kockanih sredstava.
Takođe treba napomenuti da nisam kriminalac i da sam u potpunosti sarađivao sa zahtevima gospodina K, tako da ne verujem da se procedure protiv pranja novca koriste kao sredstvo za frustriranje mojih povlačenja. U stvari, da li je trebalo da postoji bilo kakva zabrinutost, gospodin K je trebalo da ih je ranije izneo i uključio NCA u istragu.
Pored gore navedenog, treba zabeležiti da je 18/12/24 g. K preuzeo na sebe da me obavesti da je moj nalog sada zatvoren. Takođe je navedeno da će sav novac na mom računu biti vraćen bez odlaganja.
Da rezimiramo i zabeležim današnji dan, dao sam gospodinu K sledeće informacije:
1) kopiju bankovnih podataka
2) kopiju kartice korišćene za polaganje računa
3) potvrdu mog zanimanja
4) kopiju platnog lista iz kojeg se vidi izvor prihoda
5) kopiju bankovnog izvoda koji pokazuje depozite uplaćene gospodinu K dana 13.12.24
6) vozačka dozvola
7) račun za komunalne usluge i izjavu o povlačenju na dan 13.12.24
Ponovo beležim da sam bio veoma kooperativan sa zahtevom gospodina K do danas, pošto nisam u obavezi da bilo šta dostavim jer bi to ozbiljno narušilo zakone o zaštiti podataka i privatnosti i u suštini predstavlja prinudu.
Gospodin K i dalje traži još i sada sam eskalirao svoju žalbu.
A withdrawal request was made on 13.12.24 for the sum of £1,800.00
It is now 27 days since this request and no monies have been received.
It should be noted that after my request was submitted a generic email and not a personal email from Mr Q was received on the 14/12/24 requesting information. Stating that it was to keep everything above board and tick a few boxes!! And for now we have limited your deposits and all withdrawals will be put on hold until the information below:
1) Valid Id and proof of address
2) Payslip
3) Card used on your account
4) connection to my bank.
Not at anytime was there reference to a specific reason for the request of additional information to process my withdrawal given.
The basis of any decision not to process a withdrawal fully explained and provided to me.
It should be recorded that where a withdrawal restriction is motivated by a suspected breach of Mr Q’s operational terms and conditions, you should inform of the relevant breach and fully explain your decision not to proceed with my withdrawal.
For transparency is the request for further information, for verification, gambling harm check, a proceeds of crime check or a check for your own commercial purposes??
It should be noted that Mr Q should request such information at the earliest possible time and in proportion to my risk profile and not after a withdrawal request has been made and following a period of several deposits and funds gambled repeatedly.
It also should be noted that I’m no criminal and have been fully cooperative with Mr Q requests so I don’t believe AML procedures be used as a means of frustrating my withdrawals. In fact should there have been any concerns Mr Q should have raised them earlier and got the NCA involved to investigate.
Further to the above it is to be recorded that on the 18/12/24 Mr Q took it upon themselves to notify me that my account was now closed. It also stated that any monies on my account will be returned without delay.
To summarise and record todate, I have provided Mr Q the information below:
1) copy of bank details
2) copy of card used to deposit on account
3) confirmation of my occupation
4) copy of payslips showing source of income
5) copy of bank statement showing deposits made to Mr Q on 13/12/24
6)driving licence
7) utility bill and statement of withdrawal on 13.12.24
Again I record that I have been very cooperative with Mr Q request todate, as I’m under no obligation to supply anything as this would severely undermine the data protection and privacy laws and essentially amounts to coercion.
Mr Q still request more and now I’ve escalated my complaint.
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