Dobar dan, kontaktirao sam kazino mistake putem e-pošte i prijavio svoj problem i nisam dobio odgovor. Počeli su mi problemi kada sam verifikovao svoj nalog, kada sam otpremio i fotografisao svoju ličnu kartu. Pokušao sam da podignem sredstva iz astropai-a i rekao mi je da moram da verifikujem svoj račun da bih koristio to sredstvo, jesam, a kada sam hteo da podignem 15.000, obrađivao je povlačenje i nikada mi ga nije poslao, a sada imam ukupan iznos koji sam naznačio, a ne, ne mogu da ga koristim, ne mogu da se kladim ili povučem, govori mi da moj nalog nema dozvolu za povlačenje. Iznos predstavlja deo depozita i deo dobiti.
Good afternoon, I contacted casino mystake via email reporting my problem and I did not receive a response. I started having problems when I verified my account, when I uploaded and took a photo of my ID. I tried to withdraw funds from astropay and it told me that I had to verify my account to use that means, I did, and when I wanted to withdraw 15,000 it was processing the withdrawal and it never sent it to me, and now I have the total of the amount that I indicated and it does not I can't use it, I can't bet or withdraw it, it tells me that my account does not have permission to withdraw. The amount represents part deposit and part profit.
Buenas tardes, me comunique via mail con casino mystake informando mi problema y no obtuve respuesta, comence a tener problemas cuando verifique mi cuenta, cuando subi y tome foto a mi dni. intente retirar fondos desde astropay y me decia que tenía que verificar mi cuenta para utilizar ese medio, lo hice, y cuando quise retirar 15000 quedo procesando el retiro y nunca me lo envio, y ahora tengo el total del monto que les indique y no lo puedo utilizar, no puedo apostar ni retirarlo, me dice que mi cuenta no tiene permiso para retirar. La cantidad representa una parte de deposito y otra de ganancia.
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