MyStake Casino - Igrač se bori da završi KYC verifikaciju.

My name is Michel P ***, I am having an account verification problem on the casino site: mystake.com; after several attempts they blocked me from trying again, all this despite having provided the documentation they requested clear and readable.

Without this authentication I cannot make any withdrawals, in case of a win, please help me.

the amount entered in "imported amount" is entirely indicative, I am unable to perform ANY withdrawal.

Mi chiamo Michel P***, sto avendo un problema di verifica dell’account nel sito del casinò: mystake.com; dopo vari tentativi mi hanno bloccato la possibilità di provare di nuovo, tutto questo pur avendo fornito la documentazione da loro richiesta chiara e leggibile.

Senza questa autenticazione non posso effettuare prelievi, in caso di vincita, vi prego di aiutarmi.

l’importo immesso in "imported amount", è del tutto indicativo, non riesco ad eseguire NESSUN prelievo.

Dear Michel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Could you please advise which documents you have already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Michel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.