Igraču iz Argentine blokiran je nalog bez daljeg objašnjenja.
The player from Argentina had his account blocked without further explanation. The casino provided evidence suggesting that the player had registered more than one account to claim bonuses. The player stopped responding, so the complaint was rejected.
Igraču iz Argentine blokiran je nalog bez daljeg objašnjenja.
Podigao sam novac nakon pobede, a kazino mi je blokirao nalog, kada sam već imao verifikovani nalog, i sve je bilo legalno, da završim povlačenje
I made a withdrawal of money after winning, and the casino blocked my account, when I already had my account verified, and everything was legal, to finalize my withdrawal
Hice un retiro de dinero luego de haber ganado, y el casino me bloqueó mi cuenta, cuando yo ya tenía mi cuenta verificada, y todo legal, para concretar mi retiro
Poštovani matiaslugones545,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Možete li da nam kažete pre koliko vremena ste registrovali svoj nalog i da li ste uspešno završili verifikaciju naloga? Koje igre ste igrali (igre uživo, slotovi ili multiplaier)? Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa, molim? Na kraju, možete li potvrditi sporni iznos?
Ako postoji bilo kakva relevantna komunikacija, prosledite je na KSKSKSKSKS0@email.kkkkk .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear matiaslugones545,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please? Lastly, could you confirm the disputed amount?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear matiaslugones545,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo, ako sam imao bonus u igri, ali sam imao i novac koji sam uplatio da igram, ne razumem zašto su mi blokirali nalog, imao sam 450 usd u sporu, koji mi je račun bio blokiran u trenutku povlačenja , sa maila ne daju mi odgovor, a ja sam već pokušao da dobijem objašnjenje a oni nisu, uvek sam igrao mini igrice, chicken, dino, teleport i dr.
Hello, if I had a bonus at stake, but I also had money that I had deposited to play, I don't understand why they blocked my account, I had 450 usd in dispute, which my account was blocked at the time of withdrawing, from the mail no they give me an answer, and I already tried anyway to try to get an explanation and they haven't, I always played the minigames, chicken, dino, teleport and others
Hola, si tenía un bono en juego, pero tambien tenía dinero q yo había depositado para jugar, no entiendo porque me bloquearon mi cuenta, tenía 450 usd en disputa, la cual mi cuenta fue bloqueada a la hora de retirar, desde el mail no me dan una respuesta, y ya intenté de todas formas tratar de q me den una explicación y no lo han hecho, siempre jugué a los minijuegos, pollo, dino, teleport y demás
Verifikacija mog naloga je završena i sve u redu, spreman za povlačenje, ali ista stvar je blokirana
My account verification was complete and everything in order, ready to withdraw but the same thing was blocked
Mi verificación de la cuenta estaba completa y todo en regla, listo para retirar pero me la bloquearon lo mismo
Možete li molim vas da nam kažete da li su vaši dobici prikupljeni od besplatnog bonusa i koliki je sporni iznos, molim?
Could you please advise if your winnings were accumulated from a free bonus and how much is the disputed amount, please?
Zdravo, dobar dan, moja zarada je akumulirana od novca koji sam deponovao, a osim toga, aktivirao sam i besplatan bonus koji sam dobio, sporni novac je 450 usd
Hello, good afternoon, my earnings were accumulated from money that I deposited and, apart from that, I had also activated a free bonus that I had obtained, the money in dispute is 450 usd
Hola buenas tardes, mis ganancias se acumularon de dinero que yo deposite y aparte también había activado un bono gratis que había conseguido, el dinero en disputa es de 450 usd
Čini se kao da je vaše povlačenje zadržano zbog mešovitih sredstava. Možete li, molim vas, proslediti svoju istoriju igara ili barem istoriju blagajnika i bonusa na KSKSKSKSKS0@email.kkkkk ?
It seems as if your withdrawal has been withheld due to mixed funds. Could you please forward your game history or at least cashier and bonus histories to petronela.k@casino.guru?
Dear matiaslugones545,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ne, nažalost ne mogu, pošto mi je račun blokiran, i ne mogu više da uđem, očigledno me je kazino prevario, žalim se već duže vreme i ne daju mi odgovor
No, unfortunately I cannot, since my account was blocked, and I cannot enter any more, apparently the casino scammed me, I have been complaining for a long time and they do not give me an answer
No lamentablemente no puedo, ya que mi cuenta fue bloqueada, y no puedo ingresar más, al parecer el casino me estafo, ya llevo mucho tiempo reclamando y no me dan una respuesta
Imajte na umu da igračima nije dozvoljeno da deponuju pravi novac povrh svojih bonus sredstava. Možete li da nam kažete zašto ste položili dodatni depozit? Da li je to bilo da verifikujete način plaćanja i podignete svoje dobitke ili ste nastavili da igrate sa depozitom za pravi novac? Ako postoji bilo kakva relevantna komunikacija između vas i kazina, prosledite je na KSKSKSKSKS0@email.kkkkk . Hvala unapred.
Please understand that players are not allowed to deposit real money on top of their bonus funds. Could you please advise why you placed an additional deposit? Was it to verify your payment method and withdraw your winnings or have you continued playing with real money deposit? If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. Thank you in advance.
Dear matiaslugones545,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Deponovao sam novac da izbegnem probleme sa povlačenjem pošto kazino ima reputaciju prevaranta na temu povlačenja, a moj nalog je blokiran, ne mogu da uđem niti da uradim bilo šta
I deposited money to avoid problems with the withdrawal since the casino has a reputation for scammers on the subject of withdrawal, and my account was blocked, I can't enter or do anything
Deposite dinero para no tener inconvenientes con el retiro ya que el casino tiene fama de estafadores en el tema de retiro, y mi cuenta fue bloqueada, no puedo entrar ni hacer nada
Hvala vam puno, matiaslugones545, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu svom kolegi Adamu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, matiaslugones545, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo matiaslugones545,
Pregledao sam vaš slučaj i kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo Mistake Casino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Dragi MiStake Casino,
Možete li, molim vas, dati uvid u razlog zašto je igrač blokiran?
Srdačan pozdrav,
Adame
Hello matiaslugones545,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Mystake Casino to join the conversation and participate in the resolution of this complaint.
Dear MyStake Casino,
Can you please provide some insight into the reason for the player's account having been blocked?
Kind regards,
Adam
Zdravo,
Čim je korisnik pokušao da verifikuje svoj drugi nalog, primetili smo da je u pitanju duplikat naloga i blokirali ga. Zbog gustog saobraćaja, ne možemo da proverimo sve naloge registrovane na našoj platformi. Ali kada igrač pokuša da potvrdi, mi ga blokiramo. Za sada ne možemo ništa da uradimo u vezi sa ovim slučajem.
Srdačan pozdrav,
Hello,
As soon as the user tried to verify his second account, we noticed that it was a duplicate account and blocked it. Due to heavy traffic, we can't check all the accounts registered on our platform. But when a player tries to verify, we block it. As for now, we can't do anything regarding this case.
Best regards,
Zdravo MiStake kazino,
Mogu li da vas zamolim da pošaljete bilo koji dokaz o korišćenju više naloga na moju e-poštu,
Srdačan pozdrav
Adam
Hello MyStake Casino,
Can I ask you please to send any supporting evidence of the use of multiple accounts to my e-mail,
Kind regards
Adam
Poštovani matiaslugones545,
Nije bilo daljeg odgovora iz kazina. Pokušaću ponovo da ih kontaktiram.
U međuvremenu, javite mi ako dođe do pomaka.
Želeli bismo da zamolimo MiStake Casino da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana. Ako kazino ne odgovori u zadatom roku, žalba će postati „nerešena" što može negativno uticati na njen rejting.
Srdačan pozdrav,
Adam
Dear matiaslugones545,
There has been no further response from the casino. I will attempt to contact them again.
In the meantime, please let me know if there are any developments.
We would like to ask MyStake Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Kind regards,
Adam
Poštovani matiaslugones545,
Kazino je pružio dokaze koji sugerišu da koristite više od jednog naloga i da ste pokušali da verifikujete oba sa istim dokumentima.
Možete li dati bilo kakvo objašnjenje kako se to moglo dogoditi? Da li je moguće da ste registrovali više naloga?
Srdačan pozdrav,
Adam
Dear matiaslugones545,
The casino has provided evidence suggesting your use of more than one account, and that you have tried to verify both of them with the same documents.
Can you provide any explanation for how this may have happened? Is it possible you have registered more than one account?
Kind regards,
Adam
Poštovani matiaslugones545,
Molim vas da odgovorite i odgovorite na moja prethodna pitanja. Produžiću tajmer za 7 dana. Imajte na umu da će ova žalba biti odbijena ako se ne javite u navedenom roku.
Srdačan pozdrav,
Adam
Dear matiaslugones545,
Please respond and address my previous questions. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the specified timeframe, this complaint will be rejected.
Kind regards,
Adam
Poštovani matiaslugones545,
Kako nismo ništa više čuli od vas, žalba će sada biti odbijena kao što je ranije pomenuto. Može se ponovo otvoriti u bilo kom trenutku.
Srdačan pozdrav,
Adame
Dear matiaslugones545,
As we have not heard anything further from you, the complaint will now be rejected as previously mentioned. It can be reopened at any time.
Kind regards,
Adam
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.