Hvala vam puno na odgovoru, tvisttopair. Prvo, želeo bih da naglasim da se naš forum Casino.guru bavi samo pritužbama u vezi sa onlajn kazinom . Razumem da vam mora biti teško, ali nažalost, nemamo dovoljno uvida da se bavimo ovom vrstom pitanja vezanih za sportsko klađenje.
Štaviše, imajte na umu da je otvaranje više naloga u jednom kazinu zabranjeno u velikoj većini onlajn kazina i ovaj nije izuzetak. Molim vas, pogledajte ovde :
9. KORIŠĆENjE NALOGA IGRAČA
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Kreiranje više naloga igrača od strane jednog igrača može dovesti do ukidanja svih takvih naloga.
S obzirom na okolnosti, bojim se da nismo u mogućnosti da nastavimo dalje sa ovom pritužbom ne samo zato što ste se fokusirali na sportsko klađenje, već i zato što ste prekršili jedno od glavnih pravila kockanja na mreži tako što ste kreirali drugi nalog i to ne stvar da je stari račun u prošlosti bio zatvoren. Verujemo da je kazino delovao u skladu sa svojim Uslovima i odredbama i u ovom trenutku mogu samo da predložim da uvek kreirate samo jedan nalog u svakom kazinu.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Thank you very much for your reply, twisttopair. First, I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
Furthermore, please understand that creating more than one account in one casino is prohibited by the vast majority of online casinos and this one is not an exception. Please, see here:
9. USE OF PLAYER ACCOUNT
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Creating multiple Player Accounts by a single Player can lead to termination of all such Accounts.
Given the circumstances, I am afraid that we are not able to proceed further with this complaint not only because you focused on sports betting, but also because you breached one of the main rules of online gambling by creating a second account and it doesn't matter that the old account was closed in the past. We believe the casino acted in compliance with their T&Cs and at this point, I can only suggest that you always create only one account in each casino.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
