Poštovani MjptJ69,
Hvala što ste nas kontaktirali. Žao mi je što vam je neprijatno zbog našeg odgovora.
Ponovo sam pregledao vaš nalog i vidim da smo doneli neophodne odluke da zatvorimo vaš nalog u skladu sa sledećim našim uslovima i odredbama.
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Zadržavamo pravo da suspendujemo ili ukinemo Nalog u bilo kom trenutku u slučajevima kada verujemo da bi nastavak poslovnog odnosa sa vama mogao negativno uticati na naše obaveze licenciranja i opšte regulatorne obaveze po sopstvenom nahođenju i bez ikakvog objašnjenja, međutim, bilo koje ugovorne obaveze koje smo već preuzeli od strane Curisle-a će, ne dovodeći u pitanje bilo koja prava koja su Curisleu po zakonu, biti poštovana na odgovarajući način.
Zbog kršenja naših uslova i odredbi, izgubili smo vaš dobitak. Međutim, kao što smo vas već obavestili, kada podnesete zahtev za povlačenje, mi ćemo vam vratiti pun iznos koji ste prethodno deponovali na Mistino.
Naš primarni cilj je da obezbedimo da svi Mistino kupci mogu da se uključe u poštene i autentične transakcije kada koriste naše usluge. Imajte na umu da, kako bismo osigurali da svi klijenti imaju pravičan pristup našim uslugama, moramo biti u skladu sa našim uslovima i odredbama.
Obavestite nas ako imate dodatnih pitanja o ovome.
Hvala vam.
Mistino Casino
Dear MjptJ69,
Thank you for contacting us. I am sorry to hear that you are uncomfortable with our response.
I have reviewed your account again and see that we have taken the necessary decisions to close your account in accordance with the following terms and conditions of us.
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We reserve the right to suspend or terminate an Account at any time in cases where we believe that continuing the business relationship with you could negatively impact our licensing and general regulatory obligations at our sole discretion and without any explanation whatsoever, however any contractual obligations already made by Curisle shall, without prejudice to any rights available at law to Curisle, be honoured accordingly.
Due to a breach of our terms and conditions, we have forfeited your winnings. However, as we already informed to you, when you make a withdrawal request, we will refund to you the full amount you have previously deposited with Mystino.
Our primary goal is to ensure that all Mystino customers can engage in fair and genuine transactions when using our services. Please understand that in order to ensure that all customers have fair access to our services, we have to be compliant with our terms and conditions.
Please let us know if you have any further questions on this.
Thank you.
Mystino Casino
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