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Hi there I have once again uploaded AND HIGHLIGHTED on My bank statement clearly stating that these were all my transactions between 08 Dec 2024 and 15 Dec 2024. Yall have rejected this the first time stating " must show all transactions between these 2 dates" however the only transactions I made between those dates were too n1bet. I'm not entirely sure what game you guys are playing here but I'm fed up TO SAY THE LEAST! PLEASE JUST PAY MY MONEY TO ME! STOP WITH THE GAMES AND THE UN- NECCESARY BACK AND FORTH STUFF. I've clearly submitted EVERYTHING requested by you. EVERYTHING. THERE IS ABSOLUTELY NOTHING MORE YOU LEGALLY REQUIRE FROM ME.

I've uploaded all 3 payment methods in which I have deposited too my account. In pdf format clearly stating the date range you requested.

I've sent address verification

I've sent front and back of my drivers license

I've sent a selfie holding the front side of my drivers license with elbows showing

I've sent a selfie holding the back side of my drivers license with elbows showing

As you can See I've done absolutely EVERYTHING ASKED OF ME!!!

There is absolutely nothing more legally required of me too verify my identity to you.

Absolutely nothing.

I feel this has gone on FAR TO LONG and I'm really frustrated by the entire process and the back and forward nonsense.

I've asked multiple times what is going on I've asked multiple times for updates and I'm getting a generic answer that had nothing to do with what I was asking.

You guys are all just taking the absolute mickey out of me.

And to top it all off. You have suspended my account???? When asked through chat why I was suspended I was told they were waiting for the bankstatement and my block would be removed. THE STATEMENT WAS APPROVED NOT LONG AFTER AND IM STILL SUSPENDED. .

I have been More then compliant during this verification process. But enough Is enough. I want my withdraw processe and I want what is rightfully mine

This verification process is insane considering everything asked of me I've done. I

Dear Kalcmbsariah,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.