Hvala vam na odgovoru. Proverio sam snimke ekrana koje ste mi poslali i našao sam ovo u uslovima bonusa :
6 Maksimalni dobitak od svakog bonusa za freespin je 500 €/$.
Želeo bih da naglasim da prema našem Kodeksu poštenog kockanja https://casino.guru/fair-gambling-codek-for-casinos#vin-limits , smatramo da su nametnute granice dobitka nepoštene i grabežljive samo kada se primenjuju na igru sa pravim novcem, međutim, prihvatamo uslove i odredbe bonusa koji ograničavaju maksimalnu isplatu bonusa za igru.
Ako postoje dodatne informacije koje bi podržale vaš slučaj, ne oklevajte da nas kontaktirate. U suprotnom, biću prinuđen da odbijem vašu žalbu. Hvala vam na razumevanju.
Thank you for your response. I have checked the screenshots you sent me, and I found this in the Bonus Terms:
6 The maximum win from each freespin bonus is 500 €/$.
I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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