Zdravo. Izvinite zbog kašnjenja. Bio sam van domašaja.
Igrao sam n1 više od godinu dana. Unovčen mnogo puta. Potrošen prorez i postojao je razmak u vremenu od ovog poslednjeg puta do vremena pre toga. Toliko da je bankovna kartica koju sam koristio sada istekla. Banka mi automatski šalje nove, a nakon upotrebe jednostavno uništite onaj koji je istekao. Normalno. Dakle, kada sam napravio depozit kod n1, očigledno sam koristio novu, zamensku karticu. Isti račun, ista filijala, samo nova kartica. Kada su blokirali mib povlačenje prvi put, zatražili su snimak ekrana kartice koju sam koristio za navedeni depozit... što sam odmah i učinio. Vratilo se odbijeno. Kada sam razgovarao sa njihovom osobom na mreži, pitao sam zašto. Nastavio je sa ponovnim slanjem generičkog šablonskog objašnjenja o zahtevima za bankarske informacije koji se koriste za verifikaciju. Poslao sam ga ponovo, napred i pozadi, kao i snimke ekrana na kojima se vidi ime, broj računa, datum i depozit koji je uplaćen za igru i pobedu tog dana. Ponovo odbijeno. I ponovo sam pitao preko onlajn ćaskanja u čemu je problem...i opet, isto generičko objašnjenje. Na kraju mi je jedan od predstavnika rekao da je to zato što bankovna kartica koju sam poslao ovog puta nije odgovarala njihovim podacima. Kada sam objasnio razlog što je obnovljena kartica ali ime szme, kao i podaci o acc-u sa svime pokazujući da se ništa osim kartice nije promenilo od poslednjeg puta kada sam unovčio potpuno verifikovano ... i dalje nije bilo dovoljno dobro. Tada sam stalno dobijao ona šablonska objašnjenja „šta da radim da se povučem".
Do tada sam izgubio smirenost i iz besa prokockao 625 dolara.
Moja poenta je bila da je to njihov ugao o tome kako da iskoriste ljude i odugovlače stvari tako dugo, da se osoba koja je prethodno bila potpuno verifikovana sada vodi kroz obruče da pokuša da produži proces isplate kako bi odgovorila na te dobitke sa kazino opet kazina propovedaju da su oni na čelu pružanja pomoći klijentima koji se možda malo zanesu nudeći samoisključivanje... izgleda sjajno na papiru, ali onda povlačenje ovo što se lako objašnjava kao pravila verifikacije. Pa, bs sam verifikovan, a što se tiče nove kartice, rekli su da se ne poklapa sa računom, ...kako bi? Nikada ga ranije nisam koristio. Verujem da je to neetička taktika koju su oni koristili, način na koji su ispod radara prekršili pravila i pustili klijenta da sebi kopa rupu.
Kao rezultat, nemam gotovinu za mene... i oni izgledaju kao da samo prate procedure.
Mali momak nikada ne pobeđuje, ali ako jednog dana budu imali takvu sreću, i dalje je teška bitka da dobijete ono što ste osvojili pošteno i pošteno.
Hvala
P**** l****
Hi. Sorry for the delay. I was out of reach.
I had been playing n1 for over a year. Cashed out many times. Spent slit and there was a gap in time however from this last time to the time before that. So much so that the bank card I had used was now expired. The bank sends me new ones automatically, and after using it, you simply destroy the expired one. Normal. So when I made a deposit with n1, I was obviously using the new, replacement card. Same account, same branch, just a fresh card. When they blocked myb withdrawl the first time, the asked for a screen shot of the card that I had used to made said deposit...which I promptly did. It came back rejected. When I chatted with their online person I asked why. The proceeded to resend a generic templated explanation about the banking info requirements used for verification. I sent it again, front and back, and also screen shots showing name , acc #, date and the deposit that was made to play and subsequently win that day. Rejected again. And again I asked through the online chat what the issue was...and again, that same generic explanation. Finally one of the reps told me it was because the bank card I had sent in this time didnt match their records. When I explained the reason being a renewed card but szme name, and also acc info with everything showing that nothing except the card had changed since the last time I had cashed out fully verified ...it still wasn't good enough. I then kept receiving those "what to do to withdrawl" templated explanations.
By that time, I had lost my cool, and out of anger gambled away the $625.
My point was that's their angle on how to take advantage of people and drag things out so long, that a person who was fully verified previously is now being led through hoops to try and prolong the payout process so they'll respond those winnings with the casino again the casinos prech that they are at the forefront of providing assistance to clients that perhaps get a little carried away by offering self exclusion...looks great on paper, but then the pull this which is easily explained as verification rules. Well, b.s. I was verified, and as far as the new card, they said it didntbmatch the acc, ...how would it? I had never used it before. I believe that that is a unethical tactic that they used, an under the radar way for them to bend the rules and let the client dig their own hole.
As a result, no cashout for me...and they come out looking like they were just following procedures.
The little guy never wins, but should they one day have such luck, it's still an uphill battle to get what you won fair and square.
Thank you
P**** l****
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