N1 Bet Casino - Povlačenje igrača se odlaže.

This casino is by far the most criminal I have ever encountered.

Like many others, I'm facing the same issue with the payout.

I have submitted all the necessary documents several times, yet they keep getting rejected.

I'm unable to provide a screenshot as the operator wants because not all important information fits on it (amount, IBAN, etc). I need to make two screenshots for this purpose...

...but they continue to be rejected.

The casino is deliberately doing this to deny their customers payouts.

You can't even access decent customer support through this casino.

(A bot that eventually starts ignoring the customer.)

This is a scam where they play with the customer's hard-earned money.

As long as I don't receive my 200€, I must advise everyone against this casino.

Criminal and untrustworthy.

Dieses Casino ist mit Abstand das kriminellste das mir je untergekommen ist.

So wie viele andere habe ich dasselbe Problem mit der Auszahlung.

Ich habe alle nötigen Dokumente mehrmals eingeschickt. Dennoch wird weiter munter abgelehnt.

Einen Screenshot wie der Betreiber das möchte ist mir nicht gestattet zu machen da nicht alle wichtigen Infos darauf passen (Betrag, IBAN, etc). Ich muss hierfür 2 Screens machen..

diese werden jedoch weiter abgelehnt.

das Casino macht das bewusst um ihren Kunden die Auszahlung zu verwähren.

einen anständigen support kann man über das Casino auch nicht erreichen..

(Ein Bot der irgendwann anfängt den Kunden zu ignorieren..)

Hierbei handelt es sich um Betrüger die mit dem erarbeiteten Geld des Kunden spielen.

Solange ich meine 200€ nicht erhalte muss ich jedem von diesem Casino abraten.

Kriminiell und unseriös.

Hello damirhasecic4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear damirhasecic4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.