N1 Casino GR - Depoziti igrača su zaplenjeni.

Out of my 10 deposits, they have eaten 2 and of course they ask me for papers that I cannot provide, such as a deposit receipt that is not issued in ebanking, but they answer me vaguely, they ask me for them in an email more specifically and the issue is simply tiring. Far away

Στις 10 καταθέσεις μου χουν φάει τις 2 και φυσικά μου ζητάνε χαρτιά τα οποία δεν μπορώ να προσκομίσω όπως αποδεικτικό κατάθεσης που δεν εκδίδεται στο ebankingαλλά μου απαντάνε αόριστα μου τα ζητάνε σε email πιο ειδικά και το θέμα απλά κουράζει.μακρια

Dear chris202087,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Casino GR.

Please note requesting evidence such as payment confirmations is not uncommon in cases of missing or lost deposits

Please allow me to ask you a few questions, so I can better understand the situation.

• Do you have access to your deposit history found in your player profile and point out the status of all 10 transactions?
• Are you able to view transactions when accessing ebanking and point out the status of all 10 transactions?
• Could you please share evidence of your claims with more detail and proof? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear chris202087,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.