Igrač iz Grčke je imao poteškoća da povuče svoj dobitak zbog verifikacije koja je u toku. Igrač je primio uplatu, a žalba je zaključena kao "rešena".
The player from Greece was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the payment, and the complaint was closed as "resolved".
Igrač iz Grčke je imao poteškoća da povuče svoj dobitak zbog verifikacije koja je u toku. Igrač je primio uplatu, a žalba je zaključena kao "rešena".
Dobro jutro ,
Moje ime je C****** N****** i suočavam se sa velikim problemom sa N1 kazino platformom.
Pre otprilike 3 nedelje sam napravio depozit od 1400 evra za igru, koji sam izgubio. Sledećeg dana, u nedelju, uradio sam to ponovo
depozit u vrednosti od 1000 evra sa kojim sam uspeo da ostvarim profit od oko 4700 evra. Zahtevao sam da povučem svoja sredstva u ponedeljak
20.02.23..
Tada je kompanija počela da traži od mene dokumente koje me nijedna druga kompanija ranije nije pitala kada sam tražio povlačenje, ali sam ih dao
i tada počinje moja patnja. Od danas je prošlo tačno 3 nedelje, moje povlačenje još uvek čeka. Ne dobijam i nikada nisam dobio jasan odgovor od kompanije i njihove podrške osim da ću biti obavešten mejlom kada bude nešto novo.
Takođe sam nastavio da popunjavam obrazac za žalbe, ali sam opet dobio nejasan i standardan odgovor.
Molim vas pomozite mi da rešim slučaj i uplatim sredstva.
Iskreno Vaš
C****** N******
Good morning ,
My name is C****** N****** and I am facing a major issue with the N1 casino platform.
About 3 weeks ago I made a deposit of 1400 euros to play, which I lost. The next day, Sunday, I did it again
deposit worth 1000 euros with which I managed to make a profit of about 4700 euros. I requested to withdraw my funds on Monday
20.02.23..
Then the company started asking me for documents that no other company had asked me before when I was requesting a withdrawal, yet I provided them
and then my suffering begins. As of today it's been exactly 3 weeks my withdrawal is still pending. I do not receive and have never received a clear answer from the company and their support except that I will be notified by email when there is something new.
I also proceeded to fill out the complaint form but again received a vague and standard answer.
Please help me to resolve the case and pay my funds.
Yours sincerely
C****** N******
Καλημέρα σας ,
Ονομάζομαι Γ****** Ν******* και αντιμετωπίζω ενα μείζον θέμα με την πλατφόρμα Ν1 casino.
Πριν περίπου 3 εβδομάδες έκανα μια κατάθεση της τάξεως των 1400 ευρώ να παίξω, τα οποία και έχασα. Την επόμενη ημέρα Κυριακή ξαναέκανα
κατάθεση αξίας 1000 ευρω με τα οποία κατάφερα να αποκομίσω κέρδη 4700 ευρω περίπου. Αιτήθηκα ανάληψη των κεφαλαίων μου ημέρα Δευτέρα
20.02.23..
Τότε η εταιρία άρχισε να μου ζητάει έγγραφα που καμία άλλη εταιρία δεν μου είχε ξαναζητήσει όταν αιτούμουνα ανάληψη, παρόλα αυτά τα προσκόμισα
και τότε αρχίζει η ταλαιπωρία μου. Σαν σήμερα πάνε ακριβώς 3 εβδομάδες η ανάληψη των χρημάτων μου είναι ακόμα σε ανάμονη.Δεν λαμβάνω και δεν έχω λάβει ποτέ μια σαφής απάντηση από την εταιρία και το support τους παρά μόνο ότι θα ειδοποιηθώ με email όταν υπάρχει νεότερο.
Προχώρησα και στην συμπλήρωση την φόρμας καταγγελίας αλλά έλαβα πάλι μια ασαφή και τυποποιημένη απάντηση.
Παρακαλώ πολύ όπως με βοηθήσετε στην επίλυση της υπόθεσης και καταβολής των κεφαλαίων μου.
Με εκτίμηση
Γ****** Ν*******
Dragi Nikolas Gou,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Kako nemaju luksuz da fizički vide sve igrače i provere njihove identifikacione i dokumente, to je jedini način na koji kockarske ustanove mogu da završe procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i može potrajati nekoliko radnih dana da se ovaj detaljan proces završi.
Da li ste obavešteni šta konkretno predstavlja problem u verifikaciji vašeg naloga?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear NikolasGou,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dobro veče, pitali su me po redu
- detaljan izvod bankovnih transakcija
-Priznanice o platama
- dokaz da je iban moj.
Sve ovo iznosim od trećeg dana i još čekam svoj novac.
Juče mi je povučen deo novca i odmah su me zamolili da ponovo pošaljem da sam vlasnik ibana..
Predmet pada, 3 nedelje i nastavljamo.
Good evening, I have been asked in order
- detailed statement of bank transactions
-Salary receipts
- proof that the iban is mine.
I have presented all this since the third day and I am still waiting for my money.
Yesterday a part of my money was withdrawn and I was immediately asked to send again that I am the owner of the iban..
The subject is failing, 3 weeks and we continue.
Καλησπέρα σας , μου εχουν ζητηθει κατα σειρα
-αναλυτικη κατασταση τραπεζικων κινησεων
-Αποδεικτικα μισθοδοσιας
-αποδειξη οτι το iban ειναι δικο μου.
Τα εχω προσκομισει απο την τριτη μερα ολα αυτα και ακομα αναμενω τα χρημαρα μου.
Εχθες μου εγινε ενα μερος των χρηματων μου αναληψη και κατευθειαν μου ζητηθηκε και παλι να στειλω οτι εγω ειμαι ο κατοχος του iban..
Παραπαει το θεμα, 3 εβδομαδες και συνεχιζουμε .
Hvala vam puno, NikolasGou, na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Stefanu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, NikolasGou, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Dragi Nikolas Gou,
Žao mi je što čujem da vaš nalog još uvek nije verifikovan. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće.
Sada bih želeo da pozovem predstavnika da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani N1 kazino,
Možete li da kažete zašto nalog igrača još uvek nije verifikovan?
Unapred hvala na pružanju informacija.
Srdačan pozdrav,
Stefan
Dear NikolasGou,
I am so sorry to hear your account has not yet been verified. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.
Dear N1 Casino,
Could you please state why the player's account has not yet been verified?
Thank you in advance for providing the information.
Kind regards,
Stefan
Hvala kazino guruu na njegovom vrednom trudu i rešavanju problema..
Iskreno verujem da bi moj novac i dalje bio izvanredan da nije bilo tebe...
Klonite se N1 kazina i nikada im ne verujte, njihova korisnička služba je neprihvatljiva…
Hvala još jednom kazino guru
Thanks to casino guru for his valuable effort and solving the issue..
I truly believe that if it weren't for you my money would still be outstanding...
Stay away from N1 casino and never trust them, their customer service is unacceptable…
Thanks again casino guru
Ευχαριστώ το casino guru για την πολύτιμη προσπάθεια του και την επίλυση του θέματος..
αλήθεια πιστεύω ότι αν δεν εισασταν εσείς τα χρήματα μου ακόμα θα ήταν σε εκκρεμότητα …
Μεινετε μακριά από το N1 casino και μήνα το εμπιστευτείτε ποτε, το customer service τους είναι απαράδεκτο…
Εχαριστω για άλλη μια φορά casino guru
Dragi Nikolas Gou,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Stefan
Dear NikolasGou,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.