Dragi Davilla,
Hvala vam što ste nam se obratili i pružili detaljne informacije o svom iskustvu.
Nakon temeljne istrage vašeg slučaja, otkrili smo da datum rođenja koji je prvobitno naveden tokom registracije vašeg naloga nije mogao biti verifikovan kao tačan. Nažalost, ova neslaganja nije prijavljena blagovremeno, što je dovelo do njenog odbijanja tokom procesa verifikacije.
Razumemo frustraciju koju ova situacija može da izazove i iskreno saosećamo sa vašim iskustvom. U nastojanju da pokažemo našu posvećenost poštenju, refundirali smo vaš depozit u iznosu od 198,88 EUR na vaš prvobitni način plaćanja, uprkos našoj standardnoj politici da ne refundiramo izgubljene depozite nakon što su odigrani (kao što je navedeno u odeljku 10.2 naših uslova i uslovi).
Štaviše, želimo da vas podsetimo da je ova žalba prvobitno pokrenuta na AskGamblers-u i da je označena kao rešena.
Ako imate bilo kakvih dodatnih pitanja ili nedoumica, ne oklevajte da kontaktirate naš tim za podršku. Cenimo vaše povratne informacije i tu smo da vam pomognemo.
Srdačan pozdrav,
Potreban je predstavnik Spin kazina
Dear Davilla,
Thank you for reaching out to us and providing detailed information about your experience.
After thoroughly investigating your case, we have discovered that the date of birth initially provided during your account registration could not be verified as accurate. Regrettably, this discrepancy was not reported in a timely manner, which led to its rejection during the verification process.
We understand the frustration this situation may cause, and we genuinely sympathize with your experience. In an effort to demonstrate our commitment to fairness, we have refunded your deposit in the amount of 198.88 EUR to your original payment method, despite our standard policy of not refunding lost deposits once they have been played (as stated in section 10.2 of our terms and conditions).
Furthermore, we would like to kindly remind you that this complaint was initially raised on AskGamblers, and has been marked as resolved.
If you have any further questions or concerns, please do not hesitate to contact our support team. We value your feedback and are here to assist you.
Best regards,
Need for Spin Casino Representative
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