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I made a profit of €180 and wanted to withdraw it, according to an email I received, the withdrawal should work without delay, but nothing happens

Ich habe 180€ Gewinn erzielt und wollte dies auszahlen laut einer email die ich bekommen habe sollte die Auszahlung ohne Verzögerung funktionieren aber es kommt nichts

Dear xNxstyEU115,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Could you advise when exactly you requested the withdrawal? Is your casino account verified? Did you accumulate your winnings with a bonus or with real money?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear xNxstyEU115,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.