Dragi moji,
Hvala vam što ste se obratili.
Želimo da istaknemo da smo dobili razgovor od klijenta o jednom otkazanom povlačenju, i savetovali smo da pokušamo povlačenje još jednom. Takođe možemo videti da su ostala 3 od ukupno 4 tražena povlačenja bila otkazana od strane korisnika u trenutku neposredno nakon što su odigrali sav preostali iznos.
Imajte na umu da trenutno korisnik nema aktivno stanje niti isplate na čekanju, jer su, kao što smo napomenuli, sva sredstva korisnik koristio.
Poslali smo vam e-poštu sa nekim od relevantnih dokaza.
S poštovanjem,
Neon54
Dear all,
Thank you for reaching out.
We would like to point out that we have received the chat from the customer about one canceled withdrawal, and we advised to attempt the withdrawal once again.We can also see that the other 3 out of 4 total withdrawals, that were requested, have been canceled by the customer at the point of time directly after they have played all of the remaining balance.
Please be informed that currently the customer has no active balance or pending withdrawals, since, as we have mentioned, all the funds have been used by the customer.
We have sent you an email with some of the relevant evidence.
Sincerely,
Neon54
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