Neospin Casino - Igrač tvrdi da mu je isplata odložena.

I played intensively at your casino for a few days at the end of February. The first day the payouts were made within a few hours, in any case all within less than 24 hours.

I have been waiting for my last withdrawal of EUR 300 for twelve days now. The reason given is that the money has already been sent and they are just waiting for confirmation from my bank. But my bank knows nothing about it. There are no orders. The casino cannot send me a transfer confirmation either.

Ich habe ein paar Tage lang Ende Februar intensiv bei deinem Casino gespeilt. Die Auszahlungen erfolgten in den ersten Tag innerhalb weniger Stunden, auf jeden Fall alle in weniger als 24 Stunden.

Auf meine letzte Auszahlung in Höhe von 300 EUR warte ich nun seit zwölf Tagen. Als Begründung wird genannt, dass das Geld bereits gesendet wurde, es wird nur auf Bestätigung meiner Bank gewartet. Meine Bank weiß aber von nichts. Es liegen keine Aufträge vor. Eine Überweisungsbestätigung kann mir das Casino auch nicht senden.

Dear strike90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear strike90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear strike90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.