Poslao sam zahtev za povlačenje u iznosu od 100$ nakon što sam iskoristio besplatni čip i ispunio uslove za igranje, i poštovao sam sve odredbe i uslove, nije mi bilo potrebno da napravim depozit da bih povukao isplatu besplatnog čipa, evo e-pošte koja potvrđuje povlačenje 100$ minus naknada od 30$ pa 70$.
Nisam znao da moram da predam dokumente za ličnu kartu sve dok nisam dobio ovu e-poruku, pa sam 25. maja 2024. poslao potrebna dokumenta kazinu e-poštom.
Onda sam nazvao sledeće nedelje, rekli su mi da ne mogu ništa da mi kažu jer imaju "ograničen pristup nedepozitnim računima". Nikada nisam dobio nikakvu potvrdu o prijemu mojih dokumenata ili bilo čega.
Zvao sam, mislim da su 9. juna žene rekle da nikada nisu primile moje dokumente iako sam ih jasno poslao na njihovu adresu e-pošte pa mi je rekla da ih ponovo pošaljem.
Cela ova stvar je smešna, zato koristim samo bovada.lv (najposećeniji onlajn kazino na svetu, povlačim novac za 10 minuta) nikada neću deponovati novac na ovoj veb stranici, samo želim novac koji je moj koji pošteno zaradila. Ne mogu da zamislim koliko ovi ljudi gnjave ljude koji dobijaju i polažu sopstveni novac, to je ludo. Ovo očigledno nije fer, samo želim 70$ koje sam povukao pre 2 nedelje.
I submitted a withdrawal request for 100$ after I redeemed a free chip and completed the playthrough requirements, and I followed all terms and conditions, I did not need make a deposit to withdraw the free chip cashout, here is the email confirming the withdrawal of 100$ minus the 30$ fee so 70$.
I wasn't aware I had to submit ID documents until after I received this email so on May 25th, 2024 I emailed the required documents to the casino.
Then I called following week they told me they can't tell me anything because they have " limited access to non deposit accounts". I never received any confirmation about receiving my documents or anything.
I called I think June 9th the women said they never received my documents even though i clearly sent them to their email address so she told me resend them again.
This whole thing is ridiculous, this is why i only use bovada.lv ( most visited online casino in the world, i withdraw money in 10 minute)will never deposit money on this website, I just want the money that is mine that I fairly earned. I can't imagine how much these people hassle people who win and deposit their own money it is crazy. This obviously isn't fair, I just want the 70$ I withdrew 2 weeks ago.
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