Zdravo, NineVin tim!
Dobili smo informaciju od igrača da je njihov dobitak oduzet i da je depozit vraćen. Takvu praksu smatramo nepravednom u ovom slučaju i evo zašto:
- Obrazac za registraciju nema nijednu opciju koja omogućava igraču da odabere svoju zemlju prebivališta.
- Nema IP bloka, što znači da se igrač iz svake ograničene zemlje može povezati i registrovati bez ikakvih problema.
- Štaviše, ne postoji nikakva provera sa strane kazina koja bi mogla sprečiti igrača sa ograničene teritorije da deponuje.
- Konačno, jedini način na koji igrač može da nauči da li je njihova zemlja ograničena je da je potraži u Uslovima i odredbama, što nije intuitivno i ne bi bila prava situacija u 99% slučajeva.
Imajući u vidu sve ove činjenice, smatramo da igraču nije trebalo dozvoliti čak ni da se registruje, već da se uopšte poveže na veb stranicu. Dakle, kazino nije sprečio igrača da deponuje i, sudeći po svemu navedenom, ne slažemo se da se dobitak igraču oduzima.
Molim vas, recite mi šta mislite!
Hello, NineWin Team!
We have received the information from the player that their winnings have been forfeited and deposit has been refunded. We consider such practice unfair in this case and here is why:
- The registration form does not have any option which allows the player to choose their country of residence.
- There is no IP block, which means player from every restricted country can connect and register without any problems.
- Moreover, there is not any kind of check from the casino side which could prevent the player from restricted territory from depositing.
- Finally, the only way how the player can learn if their country is restricted is to search for it in Terms and Conditions, which is not intuitive and would not be a real situation in 99% of cases.
Given all these facts, we consider that the player should not have been allowed not even to register, but to connect to the website at all. Therefore, the casino failed to prevent the player from depositing and, judging by all the above, we do not agree that player's winnings should be confiscated.
Please, let me know what you think!
Automatski prevedeno:
