Imajte na umu da ako patite od problema sa kockanjem, morate obavestiti kazino kako bi vas kazino zaštitio.
Ako kazino nije obavešten o vašim problemima sa kockanjem, vi ste odgovorni za sve pobede i gubitke.
Ako to već niste učinili, preporučujem vam da zatražite samoisključivanje zbog problema sa kockanjem.
Kada se prijavljujete za samoisključivanje, jasno navedite razlog za deaktivaciju vašeg naloga i navedite vremenski period. Takođe, predmet e-pošte treba da bude jasno označen i lako prepoznatljiv pošto kazino podrška prima mnogo zahteva dnevno. Ako je označeno vidljivo, imaćete veće šanse da vaš zahtev bude odobren što je pre moguće.
Primer:
Naslov e-pošte: Samoisključivanje
Podaci o igraču:
ime:
prezime:
Datum rođenja:
Prijava u kazino:
Adresa e-pošte:
„Pozdravi Nine Vin Casino podrška,
Pišem da vas obavestim da želim da budem odmah isključen iz ovog kazina i da trajno primam marketinški materijal u vezi sa kockanjem.
Razlog moje odluke je taj što imam problema sa kockanjem.
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda i da se samoisključenje ne može ukinuti pre isteka dogovorenog perioda."
Molimo pošaljite drugu e-poštu na support@ninewin.com (možete me uključiti u kopiju na tomas@casino.guru ) i obaveštavajte me o svim daljim dešavanjima. Hvala unapred na odgovoru.
Please note that if you are suffering from gambling problems, you need to inform the casino so the casino might protect you.
If the casino wasn't informed about your gambling problems, you are responsible for any wins and losses.
If you haven't done so already, I recommend you request a self-exclusion due to gambling problems.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email Subject should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings Nine Win Casino Support,
I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@ninewin.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance for your reply.
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