Hvala vam obojici na vašim odgovorima i ažuriranjima.
Dragi Rockicam35 ,
Na osnovu vaših e-poruka, izgleda da ste ili poslali isplate sa netačnim detaljima o načinu plaćanja ili, ako ste sigurni da ste popunili tačne podatke, neko iz kazina bi mogao da pogreši dok ih obrađuje. Međutim, pošto postoje novi zahtevi za povlačenje, produžavam tajmer i ponovo ću sačekati vaše ažuriranje.
Ako to još niste uradili, napravite snimke ekrana sa svim detaljima koje ste popunili kada ste zahtevali nova povlačenja. U slučaju da se isti problem ponovi, a od vas se traži da ponovo zatražite nova povlačenja, preporučujem vam da uradite isto, kako biste na vašoj strani imali dokaz da je sve ispravno popunjeno.
Sačekajmo da li su vaša povlačenja ovog puta u potpunosti i uspešno obrađena.
Slobodno me obavestite kada bude bilo kakvog napretka – primljenih uplata ili promene statusa povlačenja ako se ne obrađuju dok tajmer ne istekne.
Hvala vam na strpljenju i razumevanju. Znam da ste dugo čekali, ali verovatno ne postoji druga opcija za dalje nego da čekamo.
Thank you both for your replies and updates.
Dear Rockycam35,
Based on your emails, it looks like either you submitted the withdrawals with incorrect payment method details or, if you are sure that you filled out the correct details, someone from the casino could make a mistake while processing them. However, since there are new withdrawal requests, I am extending the timer and will wait again for your update.
If you have not done that yet, please take screenshots with all the details you filled out upon requesting the new withdrawals. In case the same issue repeats, and you are asked to request new withdrawals again, I recommend you do the same, to have proof that everything was filled out correctly on your side.
Let's wait if your withdrawals are completely and successfully processed this time.
Feel free to let me know once there is any progress - received payments or change of the withdrawals' status if they are not processed until the timer expires.
Thank you for your patience and understanding. I know you have been waiting a long, but there is likely no other option for how we could proceed than to wait.
Automatski prevedeno: