Ninevin korisničko ime: O***6
Nakon što sam osvojio pristojan iznos u januaru, pokušao sam da podignem neke od svojih dobitaka, ali moj pokušaj podizanja je bio neuspešan/odbio ninevin. Nakon što sam kontaktirao korisničku podršku preko ćaskanja, od mene je zatraženo da ponovo verifikujem svoj nalog, dostavio sam dokumente zatražene da verifikujem svoj nalog, ali nisam imao odgovor do četiri nedelje, uprkos tome što sam to nekoliko puta pratio sa agentom korisničke službe putem ćaskanja i e-pošte . Posle 6 nedelja od mene je zatraženo da verifikujem svoj bankovni račun i dostavim „ Da biste verifikovali svoj račun, otpremite sledeća dokumenta, dokaz o depozitu (2024-01-25 22:52:52). Mora da sadrži vaše ime, zbir transakcije, ime primaoca, ID transakcije, vreme i datum
Učitajte dokumente na svoj profil u kazinu"
Uploadovao sam gore navedeno kao što je traženo, ali još uvek nisam mogao da podignem novac sa svog naloga. Kontaktirao sam devet vin putem ćaskanja i e-pošte, ali nisam mogao da podignem novac.
Posle 2 nedelje primio sam ovo: " Kontaktiramo vas u vezi sa vašim problemom. Obaveštavamo vas da je vaše stanje delimično oduzeto i račun je zatvoren zbog odluke nadležnog odeljenja. Ovo je konačno
odluka na koju se ne može uložiti žalba. Možete li, molim vas, da pošaljete akreditive svog bankovnog računa, kako bismo mogli da pošaljemo sredstva sa vašeg kazino računa vašoj banci."
Dao sam sve informacije koje su tražili 8. marta, ali nažalost nisam dobio novac i moj račun je zatvoren.
Ninevin je pokušao da me kazni bez moje krivice, prvo produženu i neodgovarajuću uslugu na moj upit, zatim odluku da zatvorim nalog (još uvek ne znam zašto), a zatim da delimično oduzmem svoj nalog bez moje brige i opet ne znam zašto.
Verujem da je moj nalog uspešno verifikovan, istorija igre proverena, povlačenje odobreno od strane kazina, ali još uvek nisam primio svoje dobitke, prošlo je više od 14 dana od kada sam zahtevao povlačenje, molim vas da intervenišete i pomognete mi.
Srdačan pozdrav
Javes R.
Ninewin username: O***6
After winning a decent amount in January I tried to withdraw some of my winning but my withdrawal attempt were unsuccessful/rejected by ninewin. After contacting customer service over chat I was asked to verify my account again, I provided the documents requested to verify my account but had no response for up to four weeks, in spite of following it up several times with customer service agent by chat and email. After 6 weeks I was asked to verify my bank account and provide "In order to verify your account, please upload the following documents, proof of deposit( 2024-01-25 22:52:52). It has to have your name, transaction sum, receiver's name, transaction ID, time and date
Please upload the documents to your profile on the casino"
I uploaded the above as requested but I still couldn't withdraw money from my account I contacted nine win through chat and email but I was unable to withdraw money.
After 2 weeks I received this, " We are contacting you regarding your issue. Please be informed, that your balance was partly subtracted and account was closed due to decision of the responsible department. This is a final
decision which cannot be appealed. Could you, please, send your bank account credentials, so that we will be able to send the funds from your casino account balance to your bank."
I provided all the information they requested on 8th of march, but sadly I have not received my money and my account has been closed.
Ninewin has tried to punish me for no fault of mine firstly prolonged and non-responsive service to my quer, then the decision to close my account (I still don't know why), and then to partly subtract from my account without my concern and again I don't know why.
I believe My account has been successfully verified, game history checked, withdrawal approved by the casino, but I still haven't received my winnings, it's been over 14 days since I requested the withdrawal, please can you intervene and help me.
Kind Regards
Javes R.
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