Zdravo
Već dugo igram u kazinu devet, verifikovan sam kada sam prvi put počeo da igram i od tada sam uradio mnogo depozita i povlačenja. Ovog meseca niotkuda su me zamolili da ponovo proverim, bilo mi je malo čudno pošto sam bio tako aktivan igrač, ali razumem da imaju određene procedure pa sam poslao sva tražena dokumenta.
poslao sam svoj dokaz o depozitu (koji je moj mesečni izvod) i oni ga odbijaju jer žele dokument koji mora da sadrži moje ime, broj bankovnog računa (ili IBAN), sumu transakcije, ime primaoca, ID transakcije i datum. Objasnio sam im da takav dokument ne postoji, u Kanadi se sve naše transakcije prikazuju na mesečnom izvodu i da kandijske banke ne rade takve dokumente koje traže. Bez obzira na to, odvojio sam vreme zbog svog zauzetog rasporeda da odem u banku i zatražim ovaj „navodni" dokument.
Kao što sam im objasnio, banka je potvrdila ono što sam rekao, rekli su mi da su sve transakcije prikazane na mesečnom izvodu, ne postaje zvaničnije od toga.
Siguran sam da nisam jedini kanadski igrač u njihovom kazinu i siguran sam da znaju da takav dokument ne postoji, zašto to rade, ne znam. Smešno u svemu ovome je da sam već bio verifikovan i poslao sam istu mesečnu izjavu (u to vreme) koju sada ne prihvataju)
Molim vas kazinoguru da mi pomogne da rešim ovu situaciju
hello
ive been playing on nine casino for a very long time now, i got verified when i first started playing and have done many deposits and withdrawls since then. This month out of nowhere they asked me to re verify, i found it a little odd after being such an active player but i understand they have certain procedures so i re sent all the requested documents.
i sent in my proof of deposit (which is my monthly statement) and theyre rejecting it because they want a document that has to have my name, bank account number (or IBAN), transaction sum, receiver's name, transaction ID, and date. I explained to them that such document doesnt exist, in canada all our transactions are shown on a monthly statement and that candian banks dont do such documents that they ask for. Nonetheless i took time from my busy schedule to go to the bank and ask for this "supposed" document.
Like i explained to them the bank confirmed what i said, they told me all transactions are shown on a monthly statement, it doesnt get more official than that.
Im sure im not the only canadian player on their casino and im sure they know that such document doesnt exist, why are they doing this i dont know. The funny part in all this is that i was already verified and i sent the same monthly statement (at the time) that theyre not accepting now)
Please casinoguru help me sort out this situation
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