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Hi, my name is marius and I'm from the UK and I'm a big gambling addict today 21 May 2023 I found this site and created my account and in 2 hours I lost all my savings 3200£. Considering that they don't accept UK players they let me create an account and make a deposit without checking my account and country of origin and without suggesting a deposit limit.It is any possibility to get the refound of me loss?

Dear maryusolaru81,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but correct me if I am wrong, please.

Furthermore, if you still have access to your casino account, I would strongly recommend that you request permanent self-exclusion so you avoid making new deposits.

Thank you for understanding.

Best regards,

Kristina

Dear maryusolaru81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.