Draga mariamabuladze27,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li navesti da li ste prošli punu KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li ste ranije uspešno podizali novac iz ovog kazina?
Da li dobijate bilo kakve poruke o grešci ili obaveštenja nakon što vaš zahtev za povlačenje bude otkazan? Da li birate isti metod za povlačenje novca koji ste koristili za deponovanje u kazinu?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear mariamabuladze27,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals from this casino before?
Do you receive any error messages or notifications after your withdrawal request gets canceled? Do you choose the same method for your withdrawal that you used for depositing to the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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