Dragi davek3,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa No Limit Bet kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da nam date neko pojašnjenje o dvostrukoj naplati za depozit od 50 €? Da li su na vašem bankovnom izvodu navedene dve odvojene transakcije od 50 evra, ali samo jedna od njih je pripisana vašem kazino računu? Da li ste verifikovali obe uplate?
Što se tiče drugog depozita od 48€, ako nikada nije uplaćen na vaš kazino račun, jedina stvar koju bih preporučio je da kontaktirate svog dobavljača plaćanja i zatražite potvrdu da je uplata uspešno obrađena i primljena od strane kazina. Provajder plaćanja treba da istraži, ali imajte na umu da je to komplikovan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino obično ima vezane ruke.
Žao mi je što u ovom trenutku nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam mnogo na razumevanju.
Srdačan pozdrav,
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear davex3,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with No Limit Bet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you please provide some clarification on the double charge for the €50 deposit? Are there two separate transactions of €50 listed on your bank statement, but only one of them has been credited to your casino account? Have you verified both payments?
Regarding the other deposit of 48€, if it has never been credited to your casino account, the only thing I would recommend is contacting your payment provider and requesting confirmation that the payment was successfully processed and received by the casino. The payment provider needs to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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