The player from the Netherlands discovered that their country was on the casino's restricted list after they had registered and verified their account with correct Dutch details. Despite requesting a refund of their deposit, the casino rejected it. We requested additional information from the player to proceed with the investigation. However, due to the lack of response from the player, the complaint was rejected, and no further investigation was conducted.
Igrač iz Holandije je otkrio da je njihova zemlja na zabranjenoj listi kazina nakon što su se registrovali i verifikovali svoj nalog sa tačnim holandskim detaljima. Uprkos zahtevu za povraćaj njihovog depozita, kazino ga je odbio. Zatražili smo dodatne informacije od igrača kako bismo nastavili sa istragom. Međutim, zbog nedostatka odgovora igrača, žalba je odbijena, a dalja istraga nije sprovedena.
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