The player from Cyprus had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after confirmation that the player's account had been successfully verified and the withdrawal had been approved by the casino. The Complaints Team marked the complaint as 'resolved' in their system upon receiving this confirmation.
Igrač sa Kipra je na povlačenje čekao manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Problem je rešen nakon potvrde da je račun igrača uspešno verifikovan i da je kazino odobrio povlačenje. Tim za žalbe je označio pritužbu kao „rešenu“ u svom sistemu nakon što je primio ovu potvrdu.
Zdravo, nakon što sam dobio dobitak od oko 2400€, zatražio sam povlačenje prošle nedelje. Tražili su moju ličnu kartu, Mastercard, pa čak i selfi sa mojom ličnom kartom. Konačno sam dobio odobrenje svih i sada očekujem povlačenje ukupno 1100 nakon svih njihovih odbitaka što je u redu.
svakodnevno sam ih kontaktirao i dobijam isti odgovor da se svaki slučaj tretira pojedinačno.
Nisam siguran da li je ovo stvarno ili prevara jer sam preuzeo igru preko instagrama koja se naziva Plihko Bubble Drop i kada otvorite, prebacuje vas na nolimitvai. Razgovor uživo je odličan
Hello, after having winnings around 2400€ I have requested for a withdrawal last week. They have requested my id card, Mastercard and even selfie with my ID. Finally I got the approval of all and now am expecting the withdrawal of total 1100 after all their deductions which is fine.
i contacted them daily and I get the same answer that each case is handled individually.
am not sure if this is real or a scam because I have downloaded a game via instagram refered as Plihko Bubble Drop and when you open it transfers you to nolimitway. Live chat is excellent thow
Dear theodoraconsta,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Draga Teodorakonsta,
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
${revievUsTrustpilot}
Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear theodoraconsta,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
