Nomini Casino - Igrač ne može da pristupi nalogu za povlačenje.

Hello Casino Guru Team,

I already have a case with Wazamba Casino in your forum and it was successfully solved and I thought they would also do my verification for Nomini (since they are the same network).

My account was fully verified at Wazamba and, as can be seen in this case, also resolved.

https://de.casino.guru/wazamba-casino-der-playerbonus-is-locked

I would ask you to get the representative from Nomini Casino in here so that he can pay out my balance there, because there are only 500 euros in my account because, as can be seen in the other complaint, I cannot log in.

Best regards

Benjamin B****

Guten Tag Casino Guru Team,

ich habe bereits einen Fall bei Wazamba Casino bei Ihnen im Forum und dieser wurde erfolgreich gelöst und ich dachte die machen (weil Sie doch dass selbe Netzwerk sind) auch meine Verifikation für Nomini.

Mein Account wurde vollständig verifiziert bei Wazamba und wie in diesem Fall zu sehen auch gelöst.

https://de.casino.guru/wazamba-casino-der-spielerbonus-ist-gesperrt

Ich würde Sie bitten den Vertreter von Nomini Casino hier rein zu holen damit der mein Guthaben dort auszahlen kann, weil es sind ja nur lediglich 500 Euro auf meinem Konto weil ich kann mich wie in der anderen Beschwerde zu sehen ja nicht einloggen.

Mit freundlichen Grüßen

Benjamin B****

Hello benjyAL,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Casino Guru Team,

my account has already been fully verified on Nomini.

In other words, all documents have been completely uploaded and accepted.

I only contacted the casino via email but didn't actively ask because, as can be seen in my other complaint, I thought that Nomini & Wazamba were the same casino network and that both were regulated, so to speak.

"https://de.casino.guru/wazamba-casino-der-player-bonus-is-blocked"

(This complaint was successfully resolved, i.e. account verified and paid out).

But I understand that Nomini and Wazamba now have different support teams.

That's why I would ask Nomini to pay out my remaining balance of almost 500 euros to the following wallet: ltc1q6vaud82j5f2gqazfh3h0cx4vn06tm2ktdmdn4t

(ltc)

If you need any further information or anything else, please let me know.

Best regards

Benjamin B*****

Guten Tag Casino Guru Team,

mein Account wurde bereits vollständig auf Nomini verifiziert.

Sprich alle Dokumente wurden vollständig hochgeladen und akzeptiert.

Ich habe mit dem Casino nur per Email Kontakt aber nicht aktiv dannach gefragt weil ich wie in meiner anderen Beschwerde zu sehen, dachte dass Nomini & Wazamba das gleiche Casino Netzwerk sind und sozusagen beides geregelt wird.

"https://de.casino.guru/wazamba-casino-der-spielerbonus-ist-gesperrt"

(Diese Beschwerde wurde ja erfolgreich gelöst, sprich Konto verifiziert und ausbezahlt).

Ich verstehe aber dass Nomini und Wazamba wohl nun unterschiedliche Support Teams haben.

Deswegen würde ich bitten Nomini mein Restguthaben von knapp 500 Euro auf folgende Wallet auszubezahlen: ltc1q6vaud82j5f2gqazfh3h0cx4vn06tm2ktdmdn4t

(ltc)

Sofern Sie noch Infos oder weiteres benötigen, lassen Sie es mich gerne wissen.

Mit freundlichen Grüßen

Benjamin B*****

Hello benjyAL,

Is your Nomini account currently open? Did you begin the verification process there?

Hello Casino Guru Team,

no, when I want to log in I get the info: "Account closed".

To mention again, my account was already verified.

Unfortunately I didn't take a screenshot but Nomini Casino can confirm this for you.

Best regards

Benjamin B***

Guten Tag Casino Guru Team,

nein wenn ich mich einloggen will, kommt die Info: "Konto geschlossen".

Um nochmals zu erwähnen, mein Account war bereits verifiziert.

Ich habe leider keinen Screenshot gemacht aber Nomini Casino wird Ihnen das bestätigen können.

Mit freundlichen Grüßen

Benjamin B***

Hello benjyAL,

Did you receive any e-mail response from the casino when you contacted them with this issue? If yes, please forward it to nikolas.b@casino.guru.

Hello Casino Guru Team,

no, nothing received!

Guten Tag Casino Guru Team,

nein nichts erhalten !

Thank you benjyAL for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello benjyAL,

It's Michal again. I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Nomini Casino to join the conversation.

Dear Nomini Casino,

Can you please provide more information on why has the player still not received their winnings and now even can't access their account? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Dear Customer,

Thank you for reaching out to us.

We would like to inform you that your balance of 480 EUR will be paid out to your Crypto account.

Moreover, your account will remain closed as per our following terms and conditions:

• 3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Thank you for your understanding!

Best Regards,

Nomini

Hello Casino Guru Team and also the Nomini Team,

I will inform you as soon as I have received the payment!

Guten Tag Casino Guru Team und ebenfalls dem Nomini Team,

ich werde Sie informieren sobald ich die Auszahlung erhalten habe !

Yes, please, benjyAL. Let me know once you receive the funds so that we can close this complaint as resolved.

Hello Casino Guru Team and also the Nomini Team,

I have received the payout.

The case can be closed.

Guten Tag Casino Guru Team und ebenfalls dem Nomini Team,

ich habe die Auszahlung erhalten.

Der Fall kann closed werden.

Great news, benjyAL. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru