Nomini Casino - Igrač se bori da dovrši provjeru računa.

Casino denies withdrawal requests over a year. They want photo of three credit cards. One was in my possession from last deposit. I provided the information needed. Last two are unknown to me. I look at numbers of this card, don't have such and checked in bank archives numbers also don't apply. I had KYC procedure in this casino.

Dear Aleksander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying one of your depositing payment methods seems to be the only obstacle standing between you and your winnings? Could you please advise how many payment methods you have used to deposit funds into your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

First I provided standard KYC documents. ID, proof of residence etc. They were all accepted. I had a mail that withdrawal will be processed. But not for long.

Yes they want verifying my deposit metod via card. Next mail was about this photo of three cards. One was in my possession and I provided photo. They accept latest deposit card. But they wanted still the other two. I mail them that I don't have such cards and they maybe inactive or expired.

They wanted me to provide bank statement that cards are not longer valid. I check at bank department and I had never possesd cards with this numbers at my bank account. I checked also expired cards at my house and still no hit.

At this casino I used only card deposit metod.

Do I understand correctly that the only payment method that you have used was your credit card? Could you please forward your casino cashier history to petronela.k@casino.guru? Thank you in advance.

I checked everything. Casino did not mentioned deposit. Yes I have use only card.

Now card deposit is not available in this casino.

Could you please forward your casino cashier history to petronela.k@casino.guru? Thank you very much in advance.

As I mentioned earley casino history is empty. I checked all the boxes. I forwarder the mail to you with screenshot.

Thank you very much, Aleksander, for your email. Just a short recap before we'll contact the casino. You have used one card only to deposit funds into your account, is that correct? Is there any relevant communication between you and the casino that you could forward to me? Looking forward to hearing from you.

I forwarded mails from casino to you with demands of unknown(s) card(s). Two mails from my inbox. Old and new. And also new information. I depo crypto to unlock method of withdrawal lost my money again to crypto broker and x1, still asking from unknown card. Casino don't have any depo or withdrawal of card.

Thank you very much, Aleksander, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Aleksander!

From now on, I will try my best to help you with your issue. I would like to invite representatives of Nomini Casino into this complaint to help us resolving the situation.

Good day,

Thank you for reaching out.

We highly value your feedback and we will do our best to improve our service further.

After careful consideration of the case, we can confirm that we can proceed with the KYC procedure without the cards in question. We invite the client to check their inbox for the most recent update in regards to the verification.

We hope this clarifies the matter.In case there are further questions, please do not hesitate to contact us at any time.

Sincerely,

Nomini

They wanted only my ID and proof of residence. I provided both documents in 04.08.21. Still my withdrawal wasn't processed. Now it's 09.08.21

Dear representatives of Nomini Casino,

What documents are missing from the verification process to be completed?

I provided all documents. They mail me that ID must be from camera, not screenshot (!?) I made photos again and send them. Then casino claimed that front of ID is blurry. It was not blurry in my opinion. I send new photo. Still no withdrawal.

Nomini Casino. It's now 10.08.21. Still withdrawal is not processed. 9 months since December 2020, when I tried to make first withdrawal attempt.

Nomini Casino has a score of 8.5/10. I can't even imagine what goes on in casinos below this score.

Nomini Casino, it's so hard to pay the equivalent of 220 EUR/260 USD?

Nomini Casino I mailed you yesterday. No answer.

Nomini Casino, are you struggling casino or are you in insolvency?

I will make a post every next day to the moment when withdrawal will be processed because I want to be sure that this complaint is on top, that everyone interested can see Nomini Casino has practices of deliberate delay or Nomini Casino don't have a withdrawal option.

Good day,

Thank you getting back to us.

Yesterday we received the photo of the ID requested. The verification is now being processed by the relevant department and we will inform the client in a separate email once there is an update on the status.

We appreciate the cooperation on this matter.

In case there are further questions, please do not hesitate to contact us at any time.

Sincerely,

Nomini

Hello Aleksander!

According to the latest reply from the casino representatives, it looks like your verification process will soon be completed, please keep us informed about any development.

Ok. I get my money. You can close the case. Thanks to gurucasino team for help. Other competitive site for casinos complain, even don't open my application and refuse at the start. Stay safe.

Hello Aleksander!

I am delighted to see that your issue was resolved. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.