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Hello, I triggered the payment on November 5th, 2021, once 666 euros have already been transferred, 30 minutes later 4000 euros and nothing happens at the moment. Always put off.

Ask for your help

Kind regards, Torsten H ***

Hallo habe die Auszahlung am 5.11.2021 ausgelöst, einmal 666Euro wurden schon überwiesen, 30 Minuten später 4000 Euro und da passiert aktuell nichts. Werde immer vertröstet.

Bitte um Ihre Hilfe

Mit freundlichen Grüßen Torsten H***

Dear Torsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payments are still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, everyone

Thanks in advance for the support.

The first payment of 4000 euros has been received, now only 3900 euros are missing.

Regards Torsten H ***

Hallo zusammen

Danke schonmal für die Unterstützung.

Die erste Zahlung von 4000 Euro ist eingegangen, jetzt fehlen nur noch 3900 Euro.

Grüße Torsten H***

The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed. Thank you very much in advance.

Hello everyone, the complete payment has taken place, thank you very much for the quick support

Regards Torsten H ***

Hallo zusammen die komplette Auszahlung hat stattgefunden, vielen lieben Dank für die schnelle Unterstützung

Grüße Torsten H***

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Torsten, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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