The player from Germany had been informed of a refund amounting to 468 Euros by Nordiscasino.com. Despite being told the funds were to arrive in 2-3 days, the player had not received the funds and the casino had stopped responding. The player had contacted the Licensing Authority, who suggested patience in awaiting the refund. The Complaints Team, however, had decided not to pursue the case further due to recent developments and clarification from the Licensing Authority, suggesting potential system manipulation by the player. Consequently, the complaint was rejected.
The player later confirmed that he had received the refund amounting to 468 Euros from Nordis Casino. Consequently, the complaint had been successfully resolved and closed.
Igrača iz Nemačke je Nordiscasino.com obavestio o povraćaju novca u iznosu od 468 evra. Uprkos tome što mu je rečeno da će sredstva stići za 2-3 dana, igrač nije dobio sredstva i kazino je prestao da odgovara. Igrač je kontaktirao Upravu za licenciranje, koja je predložila strpljenje u iščekivanju povraćaja. Tim za žalbe je, međutim, odlučio da ne nastavi dalje sa ovim slučajem zbog nedavnih događaja i pojašnjenja od strane Uprave za licenciranje, što sugeriše potencijalnu manipulaciju sistemom od strane igrača. Shodno tome, žalba je odbijena. Igrač je kasnije potvrdio da je primio povraćaj u iznosu od 468 evra od Nordis kazina. Shodno tome, žalba je uspešno rešena i zatvorena.
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