zdravo,
Igrao sam u ovom kazinu koristeći bonus na prvi depozit i uspešno sam ispunio uslove za klađenje. Takođe sam dostavio sva tražena dokumenta, koja su poslata mejlom KIC timu.
Sva moja komunikacija sa kazinom odvijala se putem ćaskanja uživo, gde sam više puta tražio ažuriranja u vezi sa mojim povlačenjem. Međutim, i dalje dobijam prazna obećanja da će moje povlačenje biti obrađeno u roku od 24 sata — ali posle 14 dana ništa se nije promenilo.
Kazino je putem ćaskanja uživo potvrdio da je moj nalog u potpunosti verifikovan i da su primili sva potrebna dokumenta. Uprkos tome, moje povlačenje ostaje neobrađeno.
Cenio bih vašu pomoć da se ovo pitanje reši što je pre moguće.
Hvala.
Hello,
I played at this casino using the first deposit bonus and successfully completed the wagering requirements. I also provided all the requested documents, which were submitted via email to the KYC team.
All my communications with the casino have been through live chat, where I have repeatedly asked for updates regarding my withdrawal. However, I continue to receive empty promises that my withdrawal will be processed within 24 hours—yet after 14 days, nothing has changed.
The casino has confirmed via live chat that my account is fully verified and that they have received all necessary documents. Despite this, my withdrawal remains unprocessed.
I would appreciate your assistance in resolving this matter as soon as possible.
Thank you.
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